Sr. Business Continuity Consultant at Bank of America

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives and ongoing process activities. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management, progress reporting, and audit/regulatory issues. Job expectations include providing business continuity subject matter expertise and/or crisis management support.

Position Summary:

Provides strategic leadership and subject matter expertise for the Global Operational Resiliency Planning team, driving enterprise-wide initiatives that strengthen the organization’s ability to prepare for, respond to, and recover from disruptive events. This role requires cross-functional collaboration across domestic and international business units to develop and enhance service restoration and contingency planning capabilities.

Responsibilities:

Acts as a lead contributor or project manager to execute the scope of initiatives and processes through continuity planning, testing, supplier assessments, enterprise risk transparency, and response management.

• Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures
• Supports deliverables related to audit and regulatory inquiries
• Provides subject matter consulting related to business continuity, crisis management, and disaster recovery programs.
• Surfaces issues affecting recoverability and ensures resolution
• Lead the development and execution of global operational resilience strategies, ensuring alignment with enterprise risk and regulatory expectations.
• Facilitate cross-regional planning sessions, working groups, and strategic discussions to identify and mitigate risks to business continuity and service delivery.
• Surface and escalate issues impacting corporate recoverability, driving resolution through partnership with senior leaders and functional teams.
• Collaborate extensively with global partners across Front Line Units (FLU) and Control Partners (CP) to ensure integrated and effective resiliency planning.
• Serve as a primary liaison and spokesperson for the resiliency program with executive stakeholders
• Exercise independent judgment to influence teams and drive outcomes that protect the firm’s assets and ensure continuity of critical services.

Required Qualifications:

• 5-7 years of relevant work experience in Business Continuity/Disaster Recovery Management and/or Crisis Management experience in the banking/financial services sector.
• Highly organized with the ability to prioritize competing demands, including the ability to prioritize work and meet deadlines
• Ability to appropriately influence key stakeholders and partners, and effectively challenge when necessary.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organization
• Ability to demonstrate strong relationship management and communication skills – candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations
• Act as lead contributor or project manager for crisis management initiatives, including plan development, testing, event response, and performance measurement.
• Provide consulting support for audits, regulatory reviews, and internal assessments related to operational resilience and business continuity.
• Champion continuous improvement of the end-to-end resiliency and continuity program, leveraging broad business and technical acumen to recommend and implement solutions.
• Collaborate with Enterprise Exercise team on design and participation in response-based exercises, drills, tabletops, etc. ensuring appropriate representation of Global Response roles and responsibilities.
• Excellent team player
• Bachelors Degree or equivalent work experience

Desired Qualifications:

• Experience in the International Payments, GWIM, Global Markets, and/or Consumer/Global Banking (CCV, Credit/Debit, Check, ATM, FC) space as this role will work directly with senior executives within one of these areas in the development and maintenance of service restoral plans
• Demonstrated ability to navigate cross-enterprise communications and engagement
• Working knowledge of business continuity practices / all hazards planning and risk management
• Experience with business controls, governance, process design, risk identification and mitigation
• Experience in large scale strategic planning and operations
• Program and Process management experience
• Familiarity with Business Continuity Operational Resiliency (BCOR) Enterprise Policy and Standards
• Comfortable with communicating directly with senior and executive level leadership
• Experience with developing and implementing initiatives
• Strong risk awareness, including operational, compliance, and reputational risk
• Highly skilled with all Microsoft tools
• Strategic thinker with problem-solving skills
• Excellent written and verbal communication skills
• Contribute to create a positive team culture within a diverse workforce

Skills:

• Attention to Detail
• Continuous Improvement
• Issue Management
• Process Simplification
• Written Communications
• Adaptability
• Collaboration
• Critical Thinking
• Presentation Skills
• Prioritization
• Business Continuity Management
• Consulting
• Crisis Management
• Process Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$111,000.00 - $164,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Apply Now