Director of Front Office at Avion Hospitality Employee Services LLC

Description

Join our dynamic team as a Front Office Director, where you will play a pivotal role in leading and managing all front desk operations to ensure exceptional guest experiences and maximize financial performance. This leadership position offers an exciting opportunity to influence the guest service culture and drive operational excellence within a prestigious hotel environment.

Key Responsibilities:

- Oversee and coordinate all front office functions, including guest check-in/check-out, reservations, and concierge services

- Develop and implement strategies to enhance guest satisfaction and loyalty

- Manage and mentor front office staff, fostering a positive and productive work environment

- Monitor and analyze financial reports related to room revenue and occupancy, providing insights and recommendations

- Collaborate with the Guest Loyalty Manager to support guest retention initiatives

- Ensure compliance with hotel policies, procedures, and brand standards

- Handle guest inquiries, complaints, and special requests with professionalism and efficiency

- Assist in budgeting, forecasting, and financial planning for the front office department

- Maintain a high level of operational efficiency and guest service quality at all times

Requirements

 Skills and Qualifications:

- Bachelor’s degree in Business, Hospitality Management, or a related field; an Associate’s degree with equivalent experience is acceptable

- Minimum of 5 years of progressive front office management experience in a large-scale hotel (200+ rooms) with meeting space

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Proven ability to analyze financial data and develop actionable strategies

- Knowledge of hotel management software and reservation systems

- Ability to work flexible hours, including evenings, weekends, and holidays

- Customer-focused mindset with a commitment to delivering outstanding service

We foster a vibrant, inclusive culture that values growth, innovation, and excellence. Join us and be part of a team dedicated to creating memorable experiences for our guests while advancing your career in a supportive and rewarding environment.