Triage Worker at Prestera Health Services

Description

Job Title: Triage Worker

FLSA Status: Exempt or Non-Exempt

Reports to: Supervisor

Department:  Clinical

Preparation Date: 9/28/2023

CENTER’S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Triage Worker Provides screening and immediate support and referral options to consumers who call Prestera’s access and after-hours numbers in search of assistance.

DUTIES AND RESPONSIBILITIES

• Engages and communicates effectively with consumers and families and team members.
• Collaborates effectively with internal and external customers.
• Completes screenings to identify needs of the consumer as needed.
• Schedules appointments and assures all parties have relevant consents and information needed.
• Arranges transportation for consumers if needed.
• Follows all referrals through completion of services.
• Provides hand off communication to staff when an open consumer accesses the crisis line for support.
• Completes shift reports and hands off any paperwork to the oncoming shift.  Assures documentation is completed by the end of shift.
• Document all activities electronically within 24 hours of service.
• Utilizes technology to the fullest degree possible to expedite crisis service processes for the consumer and other collaborating partners.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership

 SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

Qualifications

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Valid Driver’s License
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift up to 15lbs.

     EDUCATION AND TRAINING REQUIREMENTS:

High School Diploma/GED, Associate’s Degree preferred.  Minimum of 1 year experience in the field.