Senior Director Infrastructure at Hospital for Special Surgery
Hospital for Special Surgery · New York, United States Of America · Onsite
- Senior
- Office in New York
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full timeWork Shift
Compensation Range
The base pay scale for this position is $169,000.00 - $257,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing
Position Summary
Hospital for Special Surgery (HSS) is conducting a search for an experienced and highly qualified Senior Director of IT Infrastructure – Voice and Data Networks, who will be responsible for delivering high quality, reliable IT Voice and Data Network infrastructure with a strong focus on strategic leadership in voice communications and customer experience/contact center technologies and operations to the company. This position is operationally responsible for ensuring the availability, integrity, and scalability for all IT voice and data systems and infrastructure.
This is a key leadership position who will direct the teams in charge of cloud-based and on-prem data and voice services, contact center technologies, and customer experience platforms, unified communications and customer engagement platforms, and local and wide-area network infrastructure. This role also works closely with the CTO and peer IT leaders, including Server Administration, End User Computing, Information Security and Enterprise Applications, to design and execute on the company’s technology roadmap. The Senior Director of IT Infrastructure - Networks is a forward-looking technology leader who can develop an infrastructure strategy and drive through to execution and support.
As a member of the IT senior leadership team, and reporting to the CTO, the Senior Director is in an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high-performing teams. The Senior Director will provide vision and leadership to a team that includes full-time employees and contractors.
Key Responsibilities
- Accountable for a high-performing network infrastructure company-wide. This includes, but is not limited to, planning and management of voice communications infrastructure, advanced customer experience/contact center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services.
- Collaborate with the CTO and other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS’s future technology infrastructure.
- Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
- Partner with the CTO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
- Manage the evaluation and adoption of emerging technologies, including cloud, software-defined networking, network security, remote access technologies, load balancers, and the latest collaboration technologies.
- Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
- Develop and lead a high-performing network infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
- Build strong links between the network teams and other functions to create multidisciplinary teams that work together (remove silos).
- Drive a collaborative culture that values technical depth, accountability, and customer service.
- Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
- Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
- Oversee the direction of infrastructure investments in collaboration with team members, the CTO, senior management, and partners.
- Oversee cybersecurity protections on all network infrastructure resources according to policies and standards established by the information security function/CISO.
- Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
- Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
- Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.
Qualifications
Knowledge and experience:
- A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
- A strong technical background as a data and or voice network engineer
- Substantial experience leading, directing and controlling a complex, highly technical network operation or organization.
- Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.
- A track record of working collaboratively and productively with business partners.
Deep knowledge of:
- Infrastructure
- System Architecture
- technology life cycle management
- cloud computing and cloud operations
- IaaS (public and private cloud)
- networking
- storage
- infrastructure and technology-based security practices
- application and infrastructure monitoring
- virtualization
- database and data center technology
- business continuity
- disaster recovery
- high-availability
- scalability
- unified communications and customer engagement platforms
- automated software-based infrastructure management
Skills:
- Demonstrated administrative, financial, project management and vendor management skills.
- Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.
- Able to attract, develop and retain talent and build high performing infrastructure and operations teams.
- Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.
- A critical thinker: analytical, and focused on continuous improvement.
- Sets and communicates priorities effectively; able to manage multiple tasks and priorities.
- A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.
- Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
- Exceptional service orientation.
- Vendor negotiations and management.
- Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.
- Keen attention to detail.
- Superior analytical, evaluative, and problem-solving abilities; a strategic thinker
Education:
Required
- Undergraduate degree in computer science, mathematics, engineering, or a related field.
Preferred
- An MS, MBA or related advanced degree is a plus.
PHYSICAL WORKING CONDITIONS
Sitting in a comfortable position with frequent opportunities to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.
ENVIRONMENTAL WORKING CONDITIONS
Comfortable indoor area. Located in a comfortable indoor area. Examples: executive, management and secretarial positions.
HAZARDS OSHA
OSHA Category 3- Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
