Administrative Assistant at Meraki Health

Who We Are

Meraki [may-rah-kee] (adjective) — a Greek word meaning to do something with soul, creativity, or love; to put something of yourself into what you do.

At Meraki Health, we believe that exceptional care begins with an exceptional team. Our clinicians, coordinators, and administrative professionals work collaboratively to help individuals grow in their ability to connect, communicate, and thrive—both at home and in their communities.

We take pride in creating a workplace where people are supported, respected, and inspired to do their best work. Our culture is built on empathy, teamwork, and growth. When you join Meraki, you join a community that values balance, purpose, and passion in equal measure.

Position Summary

As the Administrative Assistant, you are the steady rhythm behind the clinic’s daily operations—the friendly face that greets families, the organized mind behind the schedule, and the reliable hand that keeps our systems running smoothly. You’ll help ensure that every detail—from phone calls to insurance authorizations—flows efficiently, allowing our clinical team to focus on what they do best: helping people grow.

This role is ideal for someone who thrives on organization, enjoys connecting with others, and finds satisfaction in making complex systems run seamlessly.

Key Responsibilities

Office Operations

• Open and close the office each day, ensuring a welcoming and well-organized environment.
  
  
• Check and prioritize voicemails and emails for timely and professional follow-up.
  
  
• Handle daily tasks such as mail collection, bank deposits, and supply management.
  
  
• Maintain order and cleanliness in shared areas and workspaces.
  
  

Client and Clinician Support

• Answer phones and emails with warmth, professionalism, and empathy.
  
  
• Schedule, confirm, and update appointments for clients across disciplines.
  
  
• Send and track intake packets and required documentation.
  
  
• Maintain accurate scheduling records and client data within our systems.
  
  
• Provide administrative support to clinicians, ensuring communication is clear and consistent.
  
  

Insurance and Documentation

• Send and follow up on treatment plans, authorizations, and referrals with physician offices and insurance companies.
  
  
• Conduct benefit checks and confirm authorizations as needed.
  
  
• Organize and upload client documentation within the electronic health record system.
  
  
• Track pending paperwork (e.g., signatures, faxes, authorizations) to ensure timely completion.
  
  
• Document communication details accurately in client records.
  
  

Technology & Systems

• Use Google Workspace (Drive, Calendar, Docs, Sheets, Gmail) for daily workflow and coordination.
  
  
• Manage digital forms and signatures through platforms like DocuSign and Therabill.
  
  
• Safeguard client information by maintaining HIPAA compliance and strict confidentiality.
  
  

Qualifications

• 1–2+ years of administrative or front-office experience (healthcare or therapy setting preferred).
  
  
• Strong computer literacy, particularly with Google Workspace.
  
  
• Excellent communication, organization, and problem-solving skills.
  
  
• High attention to detail and accuracy in all documentation.
  
  
• Ability to manage multiple priorities with grace and professionalism.
  
  
• Strong understanding of confidentiality and HIPAA standards.
  
  

Preferred Experience

• Familiarity with healthcare billing and insurance authorization processes.
  
  
• Experience with electronic health record systems (e.g., Therabill).
  
  
• Previous experience supporting a therapy or multidisciplinary healthcare team.
  
  

Schedule & Compensation

• Full-time, on-site position (35-hour work week):
  
  
  • Monday–Thursday: 8:00 AM – 4:00 PM
    
    
  • Friday: 8:00 AM – 1:00 PM
    
    
• Competitive pay starting at $18/hour, commensurate with experience.
  
  
• Opportunities for growth and advancement within a supportive, mission-driven organization.
  
  

Why Join Meraki Health?

At Meraki, we believe in the power of care—with soul. You’ll be part of a team that values balance, collaboration, and authentic connection. Your work will directly support families, clinicians, and a community dedicated to helping others grow.

If you’re organized, compassionate, and ready to bring both structure and heart to your work, we’d love to meet you.

To Apply:
Submit your resume and a brief letter sharing why you’d be a great fit for a role that blends organization, empathy, and purpose.