Business Analyst/Quality Assurance Analyst at Donegal Insurance Group

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.
Job Summary
Donegal Insurance Group has an opening for a Business Analyst/Quality Assurance Analyst. As a member of our Claims team, this position collaborates with business users and the technical team to translate user requirements into high-level system specifications, develop and coordinates user testing, and assists in training and implementation of new systems or system enhancements. They also support the planning, design and execution of ClaimCenter application testing.

This position is based in our home office in Marietta, PA on a hybrid schedule. 

Responsibilities and Duties

• Gathers, analyzes, and documents user needs and requirements and assists technical staff in translating the requirements into systems specifications
  Assists with the project in facilitating and formulating a solutions path
• Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
• Participates in project status meetings including documenting and distributing meeting minutes
• Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
• Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
• Conducts and coordinates post-implementation testing and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved
• Provides daily support for Claims business units including providing technical guidance, troubleshooting software issues, and working with the Claims Staff to ensure the business goals and needs are met for the business units
• Assist in some project management responsibilities
• Assist in the troubleshooting of technical and functional issues with various business initiatives

• Bachelor’s Degree in Computer Science, Business Systems or equivalent experience
• 3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Company’s primary systems
• Previous insurance related experience preferred