Administrative Operations Director at Easterseals MORC

Easterseals MORC is hiring for a Administrative Operations Director to help make a difference and become part of something bigger than yourself! 

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits: 

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

The Director is responsible for overseeing all administrative and scheduling operations of the Organization. This role ensures efficient front office workflows, optimal patient scheduling, and high-quality customer service. The director will lead a team of administrative staff, coordinate with clinical teams, and implement systems that support timely access to care and compliance with regulatory standards.

- Supervise front desk staff and scheduling coordinators.
- Ensure professional, courteous, and efficient patient interactions.
- Oversee patient registration, check-in/check-out processes, and insurance verification.
- Maintain confidentiality and compliance with HIPAA regulations.

- Develop and manage scheduling systems for therapists, psychiatrists, and other providers.
- Optimize appointment availability and reduce no-show rates.
- Coordinate with clinical leadership to align scheduling with treatment plans and staffing.
- Monitor and report on scheduling metrics and patient flow.

- Oversee transportation services for clients, ensuring timely and safe travel to and from appointments.

- Manage scheduling of transportation resources and staff.

- Coordinate with external transportation providers as needed.

- Monitor transportation performance and resolve issues promptly.

- Hire, train, and evaluate front office and scheduling staff.
- Provide ongoing coaching and performance feedback.
- Foster a culture of collaboration, accountability, and continuous improvement.

- Ensure front office operations comply with local, state, and federal regulations.
- Support accreditation efforts (e.g., CARF).
- Implement quality improvement initiatives related to access and administrative efficiency.

- Manage electronic health record (EHR) scheduling modules.
- Collaborate with IT and clinical teams to troubleshoot and enhance scheduling tools.
- Ensure accurate data entry and reporting.