Returns Auditor bei Guitar Center

Receive, inspect, and evaluate returned products within the Returns (RTV) operation to ensure accurate disposition and documentation. Log and report diagnostic results to Vendors and the Private Brands team, responding to customer and store inquiries regarding product function and warranty as needed. Fulfill part requests and perform general processing functions for the Returns department, including labeling, scanning, packing, and movement of product to support efficient and accurate workflow.

• Receive, inspect, and accurately put away returned products from retail stores.
• Diagnose product issues and identify failures in accordance with established warranty guidelines, performing necessary tests on returned merchandise.
• Communicate effectively with store operations regarding the transfer and processing of Defective Warranty Merchandise to the DC.
• Collaborate with the Private Brands team and vendors to ensure appropriate testing methods are followed and that only verified Defective Warranty Merchandise is returned.
• Maintain a clean and organized work area, ensuring compliance with all safety and housekeeping standards.
• Demonstrate flexibility by supporting other production areas as needed based on workload demands.
• Perform other duties as assigned by the area Supervisor or Manager