Customer Service Associate I - Large Animal Hospital at Tamus

Glimpse of the Job 

Are you a detail-oriented individual with experience with electronic medical records, exceptional communication skills, and a passion for providing exceptional service? As a Customer Service Associate I, you’ll play a crucial role in creating a warm and welcoming environment at the Texas A&M Large Animal Hospital. In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, create and handle medical records, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute 

• First Impressions: As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported from the moment they enter the hospital.

• Client Satisfaction: Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.

• Accurate Records: Maintaining up-to-date patient information ensures that providers have the correct information to deliver the best care.

• Team Collaboration: Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience

• Two years in general office or clerical work

A well-qualified candidate for this position will also possess:

• Experience with Electronic Medical Records

• Excellent communication and organizational skills

• Experience working with farm animals (horses, cattle, sheep, goats, pigs, etc.). Please note avian or poultry experience is not considered a relevant qualification for this role.

• Knowledge, Skills, and Abilities: Working knowledge of word processing, spreadsheet and/or data entry applications. Financial background (ex: cashier, collections of co-pays/deductibles, etc.). Ability to multi-task and work cooperatively with others, to provide quality customer service to internal and external customers/clients, to communicate effectively across all mediums of communication (in-person, over the phone, digital, etc.), and to positively and professionally interact with clients, staff, and clinical team members.

Some of the Responsibilities Include:

• Admissions: Gathers and obtains correct information to create/update or verify account of client and/or chart for patient while correctly explaining VMTH policy and procedures in a professional manner. Notifies services and appropriate personnel of patient arrival. Documents all information in correct systems, databases, etc. Collects appropriate signatures, collects deposit payments, and guides client through admission process and patient transfer to services.

• Discharge: Notifies services and appropriate personnel of client arrival for patient discharge and communicate with services regarding financials. Verifies that information in computer system is correct. Explains billing invoice and outstanding balances and collect payments due and/or provide information regarding alterative options according to the policy and procedures of VMTH. Collects signatures and document all appropriate information in correct systems, databases, etc. Informs clients of VMTH policies and thank clients for their business.

• Client/Customer Care: Assists or directs clients/customers to appropriate resource for any issues that may arise during the visit to the hospital.

• Accounting: Collects payments, count cashier drawers, verify working funds, etc. according to the policy of Texas A&M University System.

Why Texas A&M University?  

We are a prestigious university with strong traditions, core values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.