Clinical Informaticist II at Olmsted Medical Center

1.0 FTE - Day Shifts - Hybrid Position, must be remote from the state of Minnesota

Starting Pay: $35.35 - $44.19 (Based on Experience) 

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Paid Time Off 
• Dental Insurance  
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• One or more of the following required:
• Clinical certification or licensure (MA, LPN, etc.)
• Bachelor’s degree in Health or IT-related field
• Five years of work experience directly related to clinical system build, design, maintenance, and troubleshooting
• Epic certification and at least 2 years Epic experience working in a clinical application, EpicCare Ambulatory certification strongly preferred.
• EpicCare Ambulatory certification must be obtained within four months of hire if not already held
• Five years of work experience in a healthcare environment

Knowledge, Abilities, Skills Required

• Working knowledge of the functionality and configuration of Epic’s clinical applications
• Ability to work within a team environment as well as independently with minimal supervision
• Ability to prioritize workload
• Strong customer service skills used in assisting coworkers, end users, and vendors – pleasant, professional, "customer" oriented
• Excellent written and verbal communication skills
• Detail oriented and highly analytical
• Excellent computer skills
• Ability to document standing operating procedures and technical guidelines
• Ability to analyze problems and develop realistic and effective solutions
• Ability to participate as a project team member in an efficient and effective manner
• Ability to explain complex technical concepts to non-technical audience
• Ability to handle high volumes of work in a fast-paced environment
• Working knowledge of clinical workflows and healthcare operations
• Working knowledge of data analytics and reporting

Job Responsibilities:

• Acquires and maintains in-depth working "user" knowledge of the system.
• Acquires and maintains in-depth knowledge of operational workflows and processes.
• Promotes data integrity, security, privacy, confidentiality, access, and exchange of health data for all users of health information.
• Reviews new system products, modules, and functionality, and becomes familiar with program applications.
• Based on knowledge of EHR systems and input from end users, makes recommendations for application enhancements.
• Provides onsite and remote end-user support to clinical staff, managers, and the organization as needed during new implementations and regularly during typical usage.
• Maintains and modifies options within the system, such as content and layout, system profiles, data tables, system settings, and parameters. Components will vary by system.
• Assists with issue resolution, working with end users, OMC's Information Technology (IT) department, and the vendor team(s).
• Submits service requests to the vendor as necessary, tracks status regularly, and escalates status when necessary.
• Maintains communication with vendor, user groups, department managers, subject matter experts, super users, and other stakeholders as appropriate.
• Assists clinical staff with the interpretation of data provided by the system.
• Leads the creation of standard practices for the input and maintenance of all related information ensuring data accuracy and procedural compliance for assigned application(s).
• Facilitates meetings with clinical staff and stakeholders to outline workflow and processes to determine which upgrade options and features to implement and for planning, developing and implementing enhancements.
• Conducts and leads periodic audits to monitor compliance to established procedures.
• Assists in oversight of new projects, system upgrades, and other system changes as necessary or regulated.
• Assists with the development and maintenance of training materials.
• Assists with training new users of the system and all users in times of upgrades and with the introduction of new functionality.
• Reviews new/existing technology for efficiency gains with EHR usage.
• Other duties as assigned.