Senior QA Specialist - Insurance Operations at Slide Insurance

What you will be doing:

• Conduct independent audits of claims processing, underwriting decisions, and customer service call quality in accordance with Slide’s guidelines and practices.
• Determine root causes of errors, deficiencies, and quality issues identified during audits and reviews.
• Prepare detailed audit reports that outline findings, recommendations, and action plans.
• Maintain accurate documentation of audit records; prepare and distribute reports summarizing audit results, trends, and areas of concern to relevant stakeholders.
• Provide information for training optimization to address issues and implement corrective actions to prevent recurrence across all areas of Insurance Operations.
• Serve as a SME in the development of QA training for staff and vendor partners within the organization.
• Coordinate and lead calibration discussions with staff and leadership.
• Provide ongoing coaching and feedback to support continuous improvement efforts for understanding quality standards, procedures, and best practices.
• Write procedural manuals.
• Make recommendations for the development and implementation of quality improvement strategies.
• Ensure the quality and integrity of audit processes and documentation.
• Stay updated on changes in regulations and industry standards.
• Research industry trends and data, providing details for improvement recommendations.
• Provide mentorship and support to the QA Specialist team.
• Lead Training & QA department projects, as assigned.
• Perform other duties, as assigned.

What you already have:

Education, Experience, and Licensing:

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience is required.
• Minimum 4 years of Quality Assurance experience.
• Minimum 7 years’ Property & Casualty insurance experience.
• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Thorough understanding of property insurance operations and procedures.
• Strong ability to analyze and interpret information.
• Proven ability to analyze and interpret information.
• Excellent verbal and written communication skills.
• Sense of urgency to complete tasks and projects.
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Excellent interpersonal skills, capable of professionally interacting with team members across departments.
• Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
• Ability to excel in a fast-paced environment.
• Desire to live Slide's Core Values.