Representative-Patient Finance at BMH Memphis Hospital

Representative-Patient Finance            

Job Code 22117           

Job Family PT FINANCE

Job Summary

Research and resolve accounts that are in a credit balance status. Research and resolve all refund requests. Post refunds and recoupments. Identify and provide communication and education on trends identified on the credit balance report. Demonstrate understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle. Perform other duties as assigned.

Job Responsibilities

Job Responsibilities

Research and resolve all refund requests.

Research and resolve accounts that are in a credit balance status.

Maintain knowledge of Business Office policies and procedures.

Complete assigned goals.

Specifications

Experience

Description      Minimum Required       Preferred/Desired

            Minimum of one year experience in a healthcare setting         

Education

Description      Minimum Required       Preferred/Desired

            High school diploma or equivalent      

Training

Description      Minimum Required       Preferred/Desired

Special Skills

Description      Minimum Required       Preferred/Desired

            Detail oriented, analytical and ability to problem solve. Excellent written and oral communication skills. Working knowledge of Microsoft Word and Excel or equivalent.        

Licensure

Description      Minimum Required       Preferred/Desired

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships

No

Work Environment

Functional Demands

Label    Short Description         Full Description

Sedentary         Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light    Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium            High energy level         Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy   Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. 

Functional Demands Rating

Light

Activity Level Throughout Workday

Physical Activity Requirements - Sitting

Occasional

Physical Activity Requirements - Standing

Occasional

Physical Activity Requirements - Walking

Occasional

Physical Activity Requirements - Climbing (e.g., stairs or ladders)

Occasional

Physical Activity Requirements - Carry objects

Occasional

Physical Activity Requirements - Push/Pull

Occasional

Physical Activity Requirements - Twisting

Occasional

Physical Activity Requirements - Bending

Occasional

Physical Activity Requirements - Reaching Forward

Occasional

Physical Activity Requirements - Reaching Overhead

Occasional

Physical Activity Requirements - Squat/Kneel/Crawl

Occasional

Physical Activity Requirements - Wrist position deviation

Occasional

Physical Activity Requirements - Pinching/fine motor activities

Occasional

Physical Activity Requirements - Keyboard use/repetitive motion

Continuous

Physical Activity Requirements - Taste or smell

Physical Activity Requirements - Talk or hear

Continuous

Sensory Requirements

Color Discrimination    Near Vision      Far Vision        Depth Perception         Hearing

            Accurate           Accurate           Minimal            Minimal

Environmental Requirements - Blood-Borne Pathogens

Not Anticipated

Environmental Requirements - Chemical

Not Anticipated

Environmental Requirements - Airborne Communicable Diseases

Not Anticipated

Environmental Requirements - Extreme Temperatures

Not Anticipated

Environmental Requirements - Radiation

Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations

Not Anticipated

Environmental Requirements - Extreme Noise Levels

Not Anticipated

Environmental Requirements - Dust/Particular Matter

Not Anticipated

Environmental Requirements - Other