Director, Centralized Business & Ops at Lincare
Lincare · Clearwater, United States Of America · Onsite
- Senior
- Office in Clearwater
This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operational projects to improve efficiencies across the organization.
- Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc.
JOB FUNCTIONS
- Manages multiple centralized groups focused on improving patient retention and centralized sales activity
- Establishes and progressively improves patient lifetime value to support overall revenue growth
- Maximizes cross-selling activities/potential to improve revenue per patient
- Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements
- Performs ROI and Cost/Benefit analysis of new opportunities and presents findings
- Develops and follows through on special projects designed to achieve cost savings per budget/plan
- Participates in the implementation of resulting programs or procedural changes
- Identifies issues as they arise
- facilitate resolution of issues
- escalate to relevance as needed
- Monitors projects against implementation schedules
