Branch Manager I at Commonwealth Credit Union

Our goal is to be an Employer of Choice, and it takes all of us to achieve this.  That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position.  Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve.  We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

The Branch Manager I plays a pivotal role in strategically overseeing branch operations, ensuring compliance with all policies and regulations while driving performance excellence.

This position requires strong leadership to enhance team recruitment, retention and development, fostering a culture of high motivation and continuous improvement. The Branch Manager will proactively engage with the community and staff to elevate service delivery across all banking channels, including mobile and online platforms. They are responsible for conducting comprehensive employee evaluations, facilitating personalized development plans, ensuring a high-quality customer service experience and operational efficiency.

The duties of a Branch Manager I include, but are not limited to:

• Driving exceptional team performance to achieve branch objectives and enhance operational efficiencies.
• Cultivating a high-performance culture focused on member satisfaction and service excellence while continuously monitoring outcomes.
• Proactively identifying staffing needs and implementing plans to meet them.
• Fostering strong partnerships with Business Development to drive community engagement and growth.
• Ensuring timely and accurate performance evaluations and feedback.
• Proactively managing member interactions, resolving conflicts to create positive experiences while optimizing team responsiveness to lobby and phone traffic.
• Providing targeted coaching and resources available to elevate staff performance and knowledge assessment scores while ensuring the team is well-informed on evolving policies, compliance requirements and industry trends.
• Maintaining acceptable Knowledge Assessment scores.

This is a non-NMLS Registered position; therefore, no detailed information will be provided to our members regarding home equity loans or mortgage loans.

REQUIRED TO TRAVEL TO OTHER BRANCH LOCATIONS TO ASSIST WHEN NEEDED

SATURDAY HOURS ARE REQUIRED