Project Mgr I - Tech at BAE Systems Intelligence & Security
BAE Systems Intelligence & Security · Vicksburg, United States Of America · Onsite
- Senior
- Office in Vicksburg
Job Description
Join a Team that's Shaping the Future of IT Support
At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal ITSM Analyst, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.
As a Principal ITSM Analyst, you'll design, implement, and monitor services that align with government ITSM projects, ensuring seamless integration with enterprise processes and tools like ServiceNow. Your day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with cross-functional teams to gather requirements and facilitate service transitions.
By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to develop documentation, training materials, and processes for ITSM services, support audits, knowledge transfer, and continual improvement initiatives. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.
Location Requirement
The successful candidate must be located within 50 miles of Vicksburg, MS.
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Salary Max Point
Clearance Level – Must be able to obtain for position
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Required Skills and Education
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience)
- 10+ years of experience in ITSM analysis, design, and implementation, with hands-on expertise supporting government or large enterprise projects using platforms like ServiceNow
- Proven track record monitoring and optimizing ITSM services to align with project deliverables and compliance standards
- Active DoD Secret Clearance (must be current and transferable)
- Strong knowledge of ITIL 4 practices and federal IT service standards (e.g., NIST 800-53)
- Proficiency in ITSM tools (e.g., ServiceNow modules for design and monitoring) and process modeling
- Excellent analytical, problem-solving, and communication skills for stakeholder engagement and service governance
- Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness
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Regular or Temporary
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About BAE Systems Intelligence & Security
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Job Family
Preferred Skills and Education
- ITIL 4 Foundation certification
- Experience supporting DoD or large federal ITSM projects, including service catalog development and performance monitoring
- Certified Implementation Specialist - IT Service Management (CIS-ITSM) or equivalent
- Background in agile methodologies for ITSM implementations and reporting tools (e.g., Power BI for metrics)
- Master's degree in a relevant field or additional certifications (e.g., CompTIA Project+)
