Program Guide - Full-Time at Pacific Quest

Pacific Quest is looking for skilled Program Guides! 🌈Who We Are: Pacific Quest is a behavioral health program for adolescents and young adults, located on the East side of the Big Island of Hawaii.Our Mission: Pacific Quest cultivates change within our residents, families, and our community.Primary Purpose: Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Program Guide role's primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Team Managers.



Essential Duties & Responsibilities

Uphold safety, supervision, and monitoring of residents in accordance with Program Policy 

Learn and articulate the Pacific Quest mission, guiding principles, and curriculum. 

Effectively communicate with residents in a group setting and direct resident groups toward common goals; demonstrate flexibility with placement, program, location, and resident supervision assignments; observe and identify the needs of individual residents and the group to create a physically and emotionally safe and supportive environment 

Role model program expectations at all times, which includes upholding our diet and wellness standards while at work 

Build and maintain rapport with residents while holding boundaries that further therapeutic outcomes 

Maintain client confidentiality 

Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices

Maintain professional appearance and attitude in accordance with Program Policy 

Participate in professional development through mandatory and voluntary monthly in-service training 

Able to cover for medication passes as needed, once trained

Complete documentation of resident observations and incidents in a timely and thorough manner

Gain knowledge and experience of Pacific Quest's curriculum and operating procedures 

Share responsibility for facilitation of group activities 

Assist with facilitation of group and individual activities, therapeutic and curriculum based groups, and mentor resident led groups

Ensure daily safety procedures are completed in a timely and thorough manner

Mentor apprentice guides

Hold the schedule for the shift and ensure completion of daily tasks and procedures per policies and instructions from leadership 

Collaborate with clinicians and program management to ensure completion of therapeutic objectives 

Delegate appropriate tasks to guide team members 

Coordinate special program functions such as outings, family program, and rites of passage

Able to cover for medication passes as needed

Special Projects as assigned

Required Competencies, Skills &Qualifications

Ability to be a team player and form mutually respectful relationships with all employees 

Ability to maintain physical alertness and activity over the course of designated work hours in a safe manner 

Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training. Wilderness First Aid & Wilderness First Responder are acceptable for CPR if the card specifies that CPR was included. 

Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest

Treat all residents, families, and coworkers with dignity and respect 

Prehire and ongoing background and fingerprint checks; drug screen clearance 

Maintain current physical and TB clearance 

Demonstrate alignment with Pacific Quest Core Values:  (1) Professionalism; (2) Health; (3) Connection; (4) Resilience

Desired Skills & Qualifications

Bachelor's degree specifically in Psychology, Sociology, Social Work, Outdoor Education/Leadership or a minimum of two years relevant experience 

Experience is preferred in education, outdoor recreation, health and wellness, 12-step recovery, gardening, and/or experience in therapeutic settings such as residential treatment centers, programs serving at-risk populations and/or rehabilitation centers.

Valid driver's license with a clean record 

Minimum preferred age is 21 in order to meet Company auto insurance requirements

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