Supplier Relationship Manager (Hybrid) at AAA, Inc.

Summary:

The Supplier Relationship Manager is responsible for managing all aspects of preferred supplier relationships between AAA, Inc., preferred suppliers, and clubs. This includes enforcing agreements and developing exclusive member offers. The role provides industry expertise, negotiates complaint resolution, and serves as the primary resource for travel service-related information for executive leadership, public relations, and club travel executives. The position also ensures the accuracy of promotional materials, supports club sales initiatives, and facilitates emergency communications and annual travel events.

Duties & Responsibilities:

• Negotiate and execute preferred supplier agreements in collaboration with AAA Legal, from initial proposal to finalization.
• Act as a liaison between clubs and suppliers to resolve complaints and issues.
• Provide travel product information (e.g., cruise, hotel, tours) to internal teams for Trip Canvas, SEO, online booking engine, and social media.
• Share co-leadership responsibilities with the Tour Product Manager of the AAA Product Advisory Group for preferred supplier program projects.
• Evaluate industry competition to provide clubs with competitive insights for selling AAA's exclusive travel programs.
• Manage results of bi-annual Club Surveys, communicate findings to suppliers, and develop performance plans for underperforming suppliers.
• Oversee the accuracy of all printed and digital reference and promotional materials related to preferred suppliers.
• Serve as a primary resource for travel service-related information for executive leadership, public relations, and club travel executives; respond to media requests.
• Maintain travel service-related content on Atlas and distribute emergency updates to clubs and front-line agents.
• Attend the annual Travel Conference and assist with event facilitation, including stage presentations, operational flow, and networking.
• Manage the annual department budget.
• Perform additional duties as assigned.

Requirements, Competencies, and Certifications:

• Strong written and oral communication skills.
• Effective time management and organizational abilities.
• Strong analytical skills and spreadsheet proficiency.
• Ability to anticipate obstacles, adjust priorities, and keep others informed.
• Excellent interpersonal skills; self-motivated and adaptable in a fast-paced, deadline-driven environment.
• Thorough knowledge of the travel industry, including revenue management and sales/marketing practices.
• Excellent negotiation skills.
• Proven presentation skills and proficiency in PowerPoint.
• Strong complaint resolution and customer service capabilities.
• Supportive of others’ success.
• Self-aware and open to improvement.
• Open communicator who shares and solicits ideas clearly.
• Commitment to inclusion across race, gender, age, religion, identity, and experience.

Education & Experience:

• Bachelor’s degree in business administration, marketing, hospitality management, or a related field.
• Five or more years of travel industry experience in a travel service-related role (e.g., cruise, hotel, tour), including supplier relationship management and contract negotiation.

Hiring Range: $78,040 - $98,330

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices, either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc.'s Talent Acquisition Department, will be deemed the sole property of AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.