HR Development Specialist at Wildhorse Resort Casino

WAGE RANGE: $20.00-$28.00
OPEN UNTIL FILLED: 1ST PULL DATE, NOVEMBER 11, 2025

JOB SUMMARY

Responsible for conducting training and assisting with employee development plans and activities. Training areas include but are not limited to: orientation, hospitality/guest service, performance coaching & counseling, supervisory/management skills, interview skills, conflict mediation, and safety. Shall administer the training database and reports.

ESSENTIAL JOB FUNCTIONS:

1. Promotes exemplary guest service standards through prompt, efficient, and friendly service.
2. Assists the Training and Development Manager with developing annual training goals and strives to implement them.
3. Shall develop, post, and distribute the monthly training calendars.
4. Conducts training in an organized, engaging manner.
5. Prepares for training, including securing room, set up, AV/equipment set up, collating materials, securing forms, copying materials, sign-in sheets, etc.
6. Assists with new hire orientation, including facilitating and communicating schedules with other HR contributors and management staff.
7. Works closely with the training manager to assess, evaluate, and develop training and employee development efforts.
8. Develops training ideas that may benefit WRC needs and when approved, develops the training presentation.
9. Provides guidance and identifies resources for employees interested in enhancing their job skills, exploring career fields, completing educational levels, and other training and development options.
10. Assists with developing training for departments as needed or requested, including attending departmental staff meetings to conduct training, clarify policy, promote understanding, etc.

Enter training records into the HR database and forward training copies to the employee’s personnel file.

1. Assists with employee recognition efforts, including highlighting new hires, contributing to the photo wall, newsletter submissions, celebration month events, etc.
2. Develops and maintains a professional working relationship with educational, training, or workforce development agencies.
3. Maintains training library and establishes a utilization plan of training tools/resources.
4. Must be able to work all shifts as needed to accommodate training needs for all departments.
5. Promotes confidentiality of personnel files, records, and HR actions at all times.
6. Assists with special projects, assignments, tasks, etc., as directed by the manager or director.
7. Keeps manager and director informed of any unusual personnel needs, issues, or concerns.
8. Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
9. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports concerns to supervisor.
10. Ensures that the operation of equipment, tools, and materials are handled safely.
11. Other related duties as assigned.

PROMOTES WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

SIGNATORY ABILITY:

1. Training documents.

ACCESS TO SENSITIVE AREAS:

1. Employee files and HRIS.

MINIMUM QUALIFICATIONS:

1. Two (2) years of corporate training experience OR educational classroom experience.
2. Knowledgeable of training principles and practices; training delivery methods; and adult learning styles, modes, and measures.
3. High School Diploma or GED or Ten (10) years of experience.
4. Demonstrates strong facilitation and public speaking skills.
5. Demonstrates effective presentation skills using computers and related software applications.
6. Requires excellent communication skills and ability to confidently express self in written verbal and interpersonal situations.
7. Strong organizational and time management skills to effectively plan and execute goals. Must be able to think on your feet and problem-solve solutions.
8. Demonstrates computer skills that show independent use and ability with Word, spreadsheets, databases, the internet, PowerPoint, and graphic software.
9. Need to sit for long periods at a computer station using repetitive motion of arms, wrists, hands, and fingers; performs routine office duties including bending, lifting, maneuvering up to 25 lbs., good auditory acuity to converse directly, in a group and over the phone; good voice tone to relay information; and able to walk through adverse conditions throughout the facility (outdoors, noisy, etc.).
10. Must demonstrate dependable work history and habits and retain a flexible schedule to service various shifts and schedules.
11. Exhibits professional appearance and standards.
12. Requires a High-Security Gaming License clearance.
13. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

1. Associate’s degree.