Application Support Analyst II at Jazwares

Jazwares is a global leader in toys and consumer electronics, known for our dynamic and innovative portfolio of brands. Join our fast-paced, high-growth environment where we bring the best in fun and entertainment to the world!

Application Support Analyst II

As an Application Support Analyst II, you will be a critical part of the IT team, driving the stability, performance, and strategic evolution of our core business applications. This is a highly visible role where you will act as a primary liaison between technical teams and business functions, ensuring our essential systems—from initial launch to retirement—meet the highest standards of security, architecture, and performance. You will apply constructive, proactive problem-solving to complex incidents, playing a key role in maintaining operational excellence across the organization.

What You'll Be Doing: Core Responsibilities

This role requires a blend of hands-on technical expertise, systems thinking, and strong collaboration skills.

Your primary responsibilities will include:

• Application Lifecycle Management: Assist application support teams in managing the full lifecycle of applications within the enterprise portfolio, ensuring smooth transitions from release to retirement.
• System Administration & Enhancement: Administer, maintain, and drive enhancements for critical enterprise applications, including our Product Information Management (PIM) system (e.g., Salsify) and Digital Asset Management (DAM) system (e.g., Bynder).
• Incident & Problem Resolution: Leverage your expertise in Incident and Problem Management to react swiftly and constructively to complex issues, prioritizing resolution based on urgency and business impact.
• Integration & Data Flow Support: Provide technical support for Electronic Data Exchange (EDI) platforms and help troubleshoot and maintain Application and Data Integration patterns (e.g., API, ETL, ELT).
• Architectural & Security Compliance: Collaborate with cross-functional teams to ensure all applications adhere to our internal architecture and security standards.
• Process Improvement: Apply knowledge of Application Development Methodologies (Waterfall or Agile), DevOps practices, and Continuous Integration/Continuous Delivery (CI/CD) to identify and implement operational improvements.
• Service Excellence: Monitor and maintain Service Level Agreements (SLAs) for applications to guarantee reliable service delivery to the business.

Education & Experience Requirements

• Preferred: Bachelor’s Degree.

Key Knowledge, Skills, and Abilities

• Strong understanding of Systems Architecture.
• Proven ability in problem-solving and analytical thinking.
• Effective communication and collaboration skills to work across diverse technical and business teams.