Application Analyst at Lakepointe Church

Who you are: 

You are both analytical and relational - a systems thinker who enjoys solving problems and helping others succeed. You're passionate about using technology and data to make ministry more effective, and you naturally bridge the gap between technical tools and real-world ministry needs. You're detail-oriented, dependable, and take pride in maintaining data integrity and security. You love collaborating with teams, shaping digital tools that simplify workflows, and providing insights that help the church fulfill its mission.

What you'll do: 

Cross-Functional Partnership

• Act as a bridge between technology and ministry, ensuring systems and processes support real-world ministry needs
• Collaborate closely with Developers, IT Staff, and Technical Program Manager to align our management systems solutions with strategic goals
• Participate in regular technology and leadership meetings to be an advocate for data-driven decision-making and system alignment

System Integration & Process Improvement

• Continuously evaluate, implement, and improve digital ministry workflows to reduce manual tasks and enhance automation
• Collaborate with developers and vendors to manage system upgrades, plugins, and custom enhancements
• Support special projects such as data migrations, digital engagement campaigns, and new technology rollouts
• Partner with ministry and IT teams to integrate our management systems with external tools such as event registrations, communication platforms, giving systems, and data analytics tools

User Support & Training

• Serve as the primary point of contact for all management system-related questions, requests, and support tickets
• Train and mentor staff, volunteers, and ministry leaders in system usage, data entry for best practices, and workflow efficiency
• Develop and maintain a knowledge base and documentation library for processes, reports, and user guides
• Lead training sessions, onboarding workshops, and refresher courses to build internal competence across departments

Skills & Experience you’ve had:

Education & Experience

• Bachelor's degree in Information Systems, Computer Science, or related discipline (or equivalent work experience).
• 3+ years of experience working with or managing management systems (Rock RMS experience strongly preferred).
• Experience with data visualization and reporting tools such as Tableau, or Power BI preferred
• Understanding of SQL preferred

Technical Competencies

• Proficiency with standard workplace/office tools such as email clients, spreadsheets, document systems, etc.
• Strong troubleshooting and documentation skills
• Familiarity with data privacy and protection principles

Soft Skills

• Innate technical curiosity with a desire to grow and learn through self-study, mentoring, or hands-on experience
• Excellent communication and collaboration abilities with both technical and non-technical audiences
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
• Empathetic and service-minded approach to supporting multiple teams
• Commitment to continuous improvement and a proactive approach to problem-solving

Core Competencies

• Data Quality & Integrity Management
• Reporting, Analytics & Decision Support
• Workflow Design & Process Automation
• User Support & Training
• Collaboration & Communication
• Systems Integration & Troubleshooting
• Strategic Alignment with Ministry Goals

Embody all Lakepointe Leadership Behaviors:

• Love and follow Jesus
• Honor up, down, and all around
• Make it fun
• Reject good for great
• Whatever it takes
• Love Lakepointe 

AT-WILL EMPLOYMENT:
By submitting my resume to Lakepointe Church for potential employment I acknowledge that if hired, I will be an employment-at-will employee.  I will be subject to dismissal or discipline without notice or cause, at the discretion of the employer.  I understand that no representative of the church, other than the Director of People Operations, Senior Pastor, or Elder Board have the authority to change the terms of an at-will employment and that any change can only occur with written notification.

OPPORTUNITY STATEMENT:  

E-VERIFY:
Lakepointe Church uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify.