Workplace Analytics Manager (Birmingham, GB, B37 7YS) at Computacenter

 Location: UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: 216116 | Contract type: Standard | Business Unit: Information Technology

Life on the team

We’re looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers’ environments. You’ll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity.

In this role, you’ll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface — driving automation, continuous improvement, and measurable service outcomes.

What you'll do

• Lead and deliver the Digital Experience Management (DEM) service for one or more key customers.
• Use analytics to identify opportunities for automation, remote actions, and process improvements.
• Drive a “fix-forward” culture focused on user experience, not just SLAs.
• Oversee service delivery, governance, reporting, and customer reviews.
• Monitor performance dashboards and use insights to recommend improvements.
• Ensure contractual compliance, risk mitigation, and security adherence.
• Collaborate with internal teams and service partners to design and deliver value-add solutions.
• Share best practices and lessons learned across Computacenter accounts.
• Support presales and service design teams with DEM expertise where needed.

What you'll need

• Current SC Clearance (essential) or clearable
• Strong background in Service Delivery and data analytics.
• Experience with end-user analytics tools (e.g., Nexthink, Systrack, ControlUp, Aternity, 1E, Ivanti, Workelevate, Liquidware).
• Proven ability to interpret data and drive customer-centric improvements.
• Excellent communication, presentation, and stakeholder management skills.
• Experience managing improvement initiatives, automations, and complex problems.
• Knowledge of XLAs and End User Sentiment metrics.

Additional information

• Location: Remote with some travel
• Hours: 37.5
• Role type: Permanent

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!