- Office in London
Position: Repair Studio Assistant - 40 hours per week + bonus
Location: Samsonite Store, 285 Oxford St, London W1C 2DW
Availability: November 2025
Repair Studio Assistant
Are you looking to join a fun fast paced sales environment?
Samsonite have a fantastic opportunity for you to join their worldwide leading luggage and accessory brand. The role is a great mix of commercial, operational and customer service, we are looking for a confident, charismatic, self-motivated individual who thrives in a fast-paced environment.
About Us:
Throughout our 110+ year history, we have been resolutely focused on innovation, design and have been the industry leader in the use of new materials. Our values are guided by our company motto “Do unto others as you would have them do unto you” which incapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity, Family Feeling. Building on our enduring values and our heritage of innovation, quality, and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world.
Responsibilities:
- Engages with the team and drives teamwork.
- Exhibits exceptional customer service with a solution orientated mindset.
- Assess and diagnose suitcase issues promptly and accurately.
- Perform efficient and high-quality repairs.
- Maintain a net and organised workspace.
- Stay up-to-date on new industry trends and suitcase technologies
- Communicate politely and clearly with customers that come to the repair studio and those who call or message.
| Qualifications for Internal Candidates |
Qualifications
Skills Required
- Constant standing, bending, frequent lifting of luggage up to 15 kilos
- Repairs experience in general, or a propensity to learn the trade
- Basic computer literacy
- Previous experience in retail
- Ability to work under pressure
- Team player and motivator
- Organisational skills
- Good command of English
- Flexibility
- Frequent local travel between stores and hotels within London
About Company
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
