Senior Academic Coach - Academic Support & Retention Specialist at Massachusetts College of Pharmacy and Health Sciences

The Senior Academic Coach – Academic Support & Retention Specialist manages the workflow outreach and development for at-risk students.

• Assess, develop, and evaluate supports for high-risk populations included, but not limited to, first generation students, transfer students, non-traditional students and students on academic probation.
• Develop academic intervention and support for Boston campus high risk students.
• Responsible for running reports and analyzing data for the CASE to ensure timely follow up to at risk students.
• Coordinate embedded retention based tutoring support in the department, including supervision of peer leaders.
• Mentor, train and develop all staff under their supervision.
• Coordinate support services for students with academic needs.
• Meet with students and provide support, solutions, and/or referrals as appropriate
• Work collaboratively and flexibly with faculty and staff to implement academic support; coordinate and problem solve with academic departments to ensure student support is implemented appropriately.
• Responsible for maintaining accurate and timely student case notes.
• Conduct strategic and intrusive outreach and coaching to unresponsive students.
• Coordinate overall interdisciplinary plan of support of students.
• Coordinate with other departments regarding support for students. Fosters self-advocacy in students to manage their academic personal responsibilities.
• Manages electronic and web-based data and file management.
• Creation and monitoring of at risk indicators in University CRM based on evidence-based practice.
• Represent the department at campus events such as Open House, Accepted Students Day, Orientation, Family Weekend, Final Exams, and Commencement.
• Participate in retreats and professional development within the Division of Student Achievement and Success
• Other related duties assigned by supervisor.