L&D Senior Facilitator at JLL

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As a key member of the global Talent & Development team, the L&D Senior Facilitator will facilitate, deliver, and create incredible employee development experiences for JLL. Working directly with our L&D Product Leads and L&D Partners, your role will deliver talent and development programming that drives the JLL growth agenda. This role is pivotal in scaling our business programming and is a primary role in optimising operations as well as evolving our talent products while shaping a brighter way.

Primary Stakeholders: Head of L&D Design & Delivery, Product Owners, L&D Partners

Direct Reports: None

Job Details

• Extensive experience in delivering and developing programs across all talent development products, Leadership, Sustainability, Professional Skills, Onboarding, Performance Cycle, etc. including all levels (management, HR, employees)

• Facilitate expert training with an application of adult learning theories, JLL’s brand/learning standards and contemporary approaches to driving true behavioral changes

• Facilitate training both virtual via webinar training and in-person, ensuring a fantastic employee experience; regional travel may be required 5-15%, depending on business needs and budget availability

• Create, design, and update training content, incorporating best practices in adult learning theory

• Apply knowledge of talent & development subject areas (i.e., performance management, careers, leadership, sustainability, etc.) to facilitate meaningful discussions

• Maintain outstanding delivery standards in accordance with NPS (Net Promoter Score) metrics, qualitative feedback and team-based evaluations

• Broaden or deepen business knowledge, technical or professional expertise as appropriate

• Advanced cross-cultural competence and the ability to adapt communication styles to diverse, global audiences

• Strong business acumen and the ability to align L&D initiatives with strategic business objectives

• Stay updated with industry trends and best practices in leadership and professional development, innovative approaches, tools and techniques in training and development

• Evaluate training effectiveness through assessments and feedback and share necessary improvements with project teams to enhance learning outcomes.

• Support team members, colleagues and peers with ad hoc facilitation efforts when needed

Key Skills

• Advanced experience in designing and facilitating soft skills training programs, with a focus on leadership, and professional development (may include instructor-led, virtual instructional-led, e- learning, and blended learning solutions)

• Expert knowledge in designing engaging and impactful training, using different technological platforms including PowerPoint, Articulate, etc

• Excellent presentation and facilitation skills, with the ability to engage diverse audiences

• Excellent cross-cultural competence and ability to adjust styles of communicating to varying situations to ensure an inclusive environment

• Excellent adaptability in designing delivering training programs to meet the varying needs and preferences of global audiences. Tailoring approach based on the unique requirements of each region or country

• Strong knowledge of adult learning principles and instructional design methodologies

• Proficiency in creating and updating training content using a variety of digital tools

• Excellent organizational skills with a starter finisher mentality with acute attention to detail

• Strong listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure customer delight

• Strong project management skills that can deliver solutions against agreed upon project timelines that achieve desired outcomes and provide a great learner experience. Experience with Asana (project management tool) preferred

• Skilled in validating requests and design solutions with a global mindset to align work with the global L&D strategy

Key Technical Skills

• Advanced proficiency in virtual training platforms, remote collaboration tools, learning management systems, and content authoring tools

• Expert-level MS Office and SharePoint skills

• Bachelor’s or Master’s degree preferred in Education, Training and Development, Human Resources, or related field

• Advanced L&D certifications such as Certified Professional in Learning and Performance (CPLP) or equivalent strongly preferred

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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