- Senior
About the Department
This role is remote from anywhere in Canada.
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
We are seeking a talented Application Support Engineer with strong experience in automation testing and a solid foundation in application support for platform products.
The ideal candidate has a hybrid skill set across QA, automation, and production support, with exposure to AI, prompt engineering, and modern platform ecosystems
Position Duties
Provide comprehensive application support for platform products, ensuring their stability and performance in production environments.
Lead a team specializing in manual testing, API tests, test automation, and performance tests, with a focus on identifying and resolving application issues.
Lead the implementation of automation test frameworks to streamline issue identification and resolution, and ensure fast resolution of queries from the test team and customer support.
Follow best practices for application monitoring and troubleshooting, and coordinate cross-team efforts to address and resolve application issues, acting as a central communication point between business, technology, and engineering teams.
Promote efficient application support through automation, tools, and other best practices, and monitor application health and performance, escalating critical issues as needed.
Review, evaluate, and document existing application support processes and solutions, and monitor defect status and backlogs, escalating risk areas as appropriate.
Create and oversee plans for both automated and manual regression testing, with a focus on platform products involving identity login, ESB, and audit, to ensure application quality.
Design, build, and maintain test frameworks for performance testing to ensure applications meet performance requirements.
Manage multiple priorities across many products and in time-sensitive situations, prioritizing application support and testing methodologies based on prior areas of concern and areas of current/future development focus.
Self-manage, comfortable with ambiguity, and able to work through it to get the right things done, and manage individual QA team resource allocations to projects, providing leadership/guidance of project level activities and career development activities.
Ensure end-to-end QA/Staging/UAT testing initiatives, including thorough testing of identity login, ESB, and audit functionalities, and provide input to the estimation process for application support and testing efforts.
Lead the development of application support strategies and test plan documents for upcoming projects, and identify and assess application risks using a systematic approach.
Maintain regression test suites and other test case repositories, and advise QA Manager/Project Manager regarding overall quality of project and application health, raising outstanding issues through established channels.
Mentor junior software quality engineers and coach team members on quality assurance and application support approaches, recommending appropriate practices to support product definition, design, development, and launch.
Collaborate effectively with customer support and engineering teams to address and resolve application issues and improve overall application reliability.
Minimum Qualifications
Analytical, debugging, and problem-solving skills.
Excellent communicator and collaboration abilities.
Detail-oriented, proactive, and self-driven.
Comfortable working in a dynamic and fast-paced environment.
What You Have
5+ years of experience in QA/testing, with emphasis on automation testing and some manual testing.
Hands-on experience with API testing, Robot Framework, Postman, and JMeter.
Proficiency in Python for scripting and automation.
Strong understanding of platform engineering environments.
Experience testing IDP systems, SSO logins, and message bus systems.
Working knowledge of SQL and Elasticsearch for validation and troubleshooting.
Experience with production monitoring and debugging using observability tools.
Proven experience in leading QA teams or initiatives.
Exposure to AI testing and prompt engineering concepts.
Experience with testing platform products involving identity login, ESB, and audit.
Demonstrated ability to communicate effectively with customer support and engineering teams.
Nice to Have:
Experience with cloud platforms (AWS, Azure, or GCP).
Basic coding experience for debugging or small enhancements.
Other Qualifications
Competitive Wages
Full Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
RRSP Matching
Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
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