Annex Supervisor at Army & Air Force Exchange Service (AAFES)
Army & Air Force Exchange Service (AAFES) · Monterey, United States Of America · Onsite
- Professional
- Office in Monterey
Job Description
As a Customer Experience Associate at Military Clothing, you’ll be responsible for helping our service members get the uniforms they need. You’ll need to have an attention to detail and be a quick learner. With your expert knowledge, customers will be able to shop with confidence- knowing that you will be able to assist with sizing, finding pins, and anything else they will need. You’ll remain up to date with any policy changes. Most importantly, you’ll keep customers coming back with a positive attitude.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as an Military Clothing associate at the Exchange?
Job Qualifications
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as an Military Clothing associate at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to lift 20 pounds
We offer the following benefits for this position:
- Paid Vacation & Sick Leave
- Medical & Dental insurance
- Basic Associate Life, Personal Accident & Long Term Care Insurance
- Flexible Spending Accounts
- 401K
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Paid Parental Leave
- Take advantage of our tax-free shopping privileges on all Exchange merchandise
- Employee Assistance Program (EAP)
Employment Category
Regular Part Time
Job Tier
1
Job Qualifications
Completion of high school or the equivalent. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Yes
Facility Name
FHL MCSS
Job Type
Hourly
Salary Minimum
$19.80
Salary Maximum
$30.08
Exchange Location
United States - California - Presidio of Monterey
Major Duties
Under general supervision of annex or parent facility manager, supervise day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules. Maintain store appearance and product presentation to company standards.
Supervise subordinate staff in the day-to-day performance of their jobs. Lead associates utilizing effective communications skills. Train and coach associates to ensure they are well-equipped to provide a personalized shopping experience. Provide support to subordinate associates during peak periods or when scheduling conflicts arise.
Ensure loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. May need to be knowledgeable of EPA guidelines regarding the selling of gasoline and emergency procedures to be followed.
Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure all sales transactions are completed accurately. Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Receive and record merchandise following established guidelines.
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, assess their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and create a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience.
Actively communicate/promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Performs other duties as assigned.
Supervise subordinate staff in the day-to-day performance of their jobs. Lead associates utilizing effective communications skills. Train and coach associates to ensure they are well-equipped to provide a personalized shopping experience. Provide support to subordinate associates during peak periods or when scheduling conflicts arise.
Ensure loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. May need to be knowledgeable of EPA guidelines regarding the selling of gasoline and emergency procedures to be followed.
Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure all sales transactions are completed accurately. Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Receive and record merchandise following established guidelines.
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, assess their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and create a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience.
Actively communicate/promote the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Performs other duties as assigned.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
