Assistant General Manager at Pacifica Hotels

Pacifica Hotels is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team at Ocean Point Ranch. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.

Set amidst 9 acres of lush grounds and classic California coastline, guests will find modern comfort and convenience in an unparalleled setting that hearkens back to simpler times. From brand new ranch-chic guest rooms to a private trail to the shores of Cambria’s Moonstone Beach, Oceanpoint Ranch is the perfect place to unplug.

Core functions of the position, but are not limited to the following;
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Check Maid’s List and ensure room availability status is accurate.
• Check time cards to posted schedule.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. 

Pay Scale:  $70,000 to $75,000/annually