EVS/LAUNDRY MANAGER at Jamestown Regional Medical Center

Description

Statement of Purpose

The Support Services Manager provides strategic and operational leadership for the Environmental Services and Linen departments, ensuring a clean, safe, and comfortable environment that enhances the healing experience for patients, families, and staff.

This role champions service excellence and operational efficiency through evidence-based practices, staff engagement, and continuous improvement. The Support Services Manager aligns departmental performance with JRMC’s mission to exceed expectations and be THE difference in the lives of those we serve, ensuring that every aspect of the facility reflects quality, safety, and pride in our organization.

The manager collaborates closely with nursing, facilities, infection prevention, and safety teams to uphold environmental standards, optimize resources, and maintain regulatory compliance. Through teamwork, innovation, and accountability, this role supports JRMC’s vision to be the best rural hospital in the country for patients to receive care, employees to work, and providers to practice.

This is a full time benefited (exempt) position working 80 hours a pay period. Days of work are Monday - Friday with occasional nights, weekends and holidays if coverage is needed.  

JOB FUNCTIONS

QUALITY

• Ensures Environmental Services and Linen operations meet or exceed all regulatory, infection prevention, and accreditation standards.
• Implements consistent quality assurance checks, ensuring cleanliness, appearance, and safety across all patient and public areas.
• Monitors performance metrics and drives continuous improvement in sanitation, infection control, and turnaround times.
• Conducts inspections and evaluates hospital conditions, recommending updates to enhance safety, aesthetics, and efficiency.

SERVICE

• Provides leadership for the daily operations of Environmental Services and Linen, ensuring efficient, high-quality service delivery.
• Prepares and manages daily assignments, ensuring appropriate staffing and prioritization of cleaning and maintenance activities.
• Coordinates departmental communication across all shifts to ensure consistency, continuity, and responsiveness to hospital needs.
• Acts as liaison with internal departments to align environmental and linen services with patient care priorities and hospital standards.

PEOPLE

• Recruits, trains, and develops team members, fostering engagement, accountability, and professional growth.
• Conducts staff meetings, performance evaluations, and ongoing coaching to build a culture of teamwork and excellence.
• Promotes a respectful, safe, and supportive workplace aligned with JRMC’s values and mission.
• Leads by example, modeling professionalism, service excellence, and commitment to organizational goals.

FINANCE

• Develops and manages departmental budgets, ensuring fiscal accountability and resource optimization.
• Reviews and approves payroll, supply purchases, and equipment needs in alignment with budgetary targets.
• Analyzes productivity and operational costs, identifying opportunities for efficiency and cost reduction.
• Oversees inventory and supply management to ensure appropriate stock levels and cost-effective purchasing.

GROWTH

• Develops short- and long-term departmental goals consistent with JRMC’s strategic priorities.
• Participates in planning and implementation of facility projects impacting Environmental and Linen Services.
• Stays current with trends, technologies, and best practices to drive innovation and service improvement.
• Represents the department in hospital committees, special projects, and performance-improvement initiatives.

Requirements

1. PREPARATION AND TRAINING - Demonstrates a solid understanding of business principles and healthcare operations. A bachelor’s degree in Business Administration, Healthcare Management, or a related discipline is preferred.
2. WORK EXPERIENCE - Minimum of 2 years of leadership experience. Working knowledge of environmental, linen, and including chemicals, tools, and equipment used to perform services.  
3. ANALYTICAL ABILITY - Requires strong written, verbal and interpersonal communications skills. Ability to read and interpret regulatory documents. Must have strong mathematical abilities to analyze, evaluate and compute costs, budgets, and schedules. Must be proficient with commonly used office software applications.
4. INDEPENDENT JUDGEMENT - Independent judgment is required; some direct guidance from director; short term costs likely but restricted to single cost center.
5. CONTACTS WITH OTHERS - Interacts with others in situations of some importance; directs the work of others; requires ability to gain cooperation of others; effectiveness of one or more organizational components could be affected.
6. POLICY AND PROCEDURES - Develops overall policies and procedures for departments.
7. MENTAL/VISUAL EFFORT - Work occasionally requires a high level of mental/visual effort, for less than 20% of work time. Must be able to speak and write the English Language in an understandable manner. Must be in good general health and demonstrate emotional stability. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the major requirements of this position can be fully met.
8. WORKING CONDITIONS - Works in well lighted and ventilated work area. Works beyond normal working hours, on week-ends and holidays and in other positions temporarily when necessary. Is subject to reactions form dust and disinfectants throughout the work day. Handles emergency or crisis situation. Participated in and complies with JRMC Safety Management Program. Maintains knowledge of and observes Standard Precautions. OSHA Job Classification: This position is defined as a Category I: Employee does have exposure to blood borne pathogens.
9. PROMOTION - No formal line of promotion.
10. BACKGROUND CHECK - A comprehensive background check will be conducted as a condition of employment for this role. 
11. MOTOR VECHILE REPORT - N/A

QUALIFICATIONS/REQUIREMENTS FOR THIS POSITION

12. Physical Requirement 

These are physical requirements of the position that may be performed as part of daily duties. Inability to meet one or more of these physical requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, JRMC may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates and the proposed accommodation.

Visual Observation - Continuously

Standing - Frequently 

Walking - Frequently 

Sitting - Occasionally   

Hands and Finger Dexterity - Frequently 

Reaching with Hands and Arms - Occasionally 

Climbing - Rarely

Stooping/Kneeling/Crouching/Crawling - Occasionally 

Hearing/Listening - Frequently 

Tasting or Smelling - Rarely

Working Inside - Continuously

Working Outside - Never 

Working in Extreme Heat - Never

Working in Extreme Cold - Never

Working with Hazardous Materials - Occasionally 

Noise - Occasionally 

Working in Dirt/Dust - Rarely

Driving - Never

Lifting/Carrying/Pushing/Pulling:     

Up to 10 pounds - Continuously

Up to 25 pounds - Frequently 

Up to 50 pounds - Occasionally 

Up to 75 pounds - Occasionally 

Up to 100 pounds - Rarely

Over 100 pounds - Rarely