Parts Manager at Hello Kia of Valencia

Parts Manager job posting 

More people are saying goodbye to their old jobs and Hello to their new careers.If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Kia of Valencia is the place for you. Come work in a team environment and help build the new automotive experience at Hello Auto. 

If you're passionate about working with great people and delivering an exceptional experience for your customers, Hello Auto is the place for you. We pride ourselves on our fun, positive team environment and on our uncompromising focus on customer happiness. 

What We Offer 

• Medical, Dental & Vision 

• 401k with Match 

• Paid Vacation 

• Growth Opportunities 

• Paid Training 

• Family Owned and Operated 

• Long Term Job Security 

• Health and Wellness 

• Employee Discounts 

Automotive Parts Manager Responsibilities: 

• Directs and schedules the work of all parts department employees 

• Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins 

• Prepares and administers an annual operating budget for the parts department 

• Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals 

• Monitors employees daily productivity reports and corresponding payroll records 

• Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the "self-service" retail customer 

• Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. 

• Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers 

• Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions 

• Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals 

• Monitors and adjusts inventory to minimize obsolescence of parts in inventory 

• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory 

• Controls accounts receivables for parts department 

• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers. 

• Works with the service manager to ensure a timely turnaround of parts needed for internal jobs 

• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display 

• Directs parts delivery program to wholesale customers 

• Maintains delivery vehicles for delivery program 

• Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered 

• Establishes and maintains a program to ensure maximum customer satisfaction and loyalty 

• Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty 

• Establishes and maintains good working relationships with service drive departments and the sales department 

• Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business. 

• Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner 

• Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation. 

• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties 

• Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures 

• Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know 

• Ensures that proper safety equipment is available and being used by employees in the parts department 

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed 

• Keeps abreast of new equipment and tools available and recommends purchases 

• Ensures that the work areas and customer waiting area are kept clean 

• Follows all attendance and punctuality standards with adherences to timekeeping standards 

• Follows the Company Code of Business Ethics and Conduct 

• Understands and follows all work rules and procedures and follows lawful directions from Supervisors 

• Maintains a professional appearance for self and subordinates in accordance with company policy 

• Attends pertinent training on request 

• Attends company meetings as required 

• Other duties as assigned 

Automotive Parts Manager Qualifications: 

• Two years experience as a parts manager at a dealership or wholesale parts department 

• Kia or Hyundai experience preferred 

• High school diploma required 

• Valid driver’s license and clean driving record 

• Ability to read and comprehend instructions and information 

• Excellent communication and managerial skills