Building Support Specialist II at Indian River County Board of County Commissioners, FL

About the Department

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Indian River County

This position entails responsibility for a range of permitting-related and office functions to support the activities of the building division. Key responsibilities include processing building permits, answering inspection-related questions, assisting with contractor licensing, and managing documentation records. The individual in this role will take an active leadership position in addressing customer inquiries and concerns. This is a clerical position that operates under the general supervision of the Deputy Building Official.

Position Duties

• Receive, process, and issue a variety of permits, ensuring the collection of associated fees.
• Deliver exemplary customer service when interacting with a high number of customers, both via telephone and in person.
• Provide assistance to contractors, owner-builders, and the public with inquiries or issues related to permitting.
• Respond to phone calls and emails concerning permitting and inspections related questions.
• Effectively operate a variety of office equipment.

Minimum Qualifications

Education/Experience:

Licenses, Certifications, or Registrations:

Knowledge, Abilities, and Skills:

Knowledge of permitting and licensing procedures, regulations, and requirements.  

Knowledge of general construction terms.  Knowledge of various software programs.  

Ability to use various office equipment, including personal computers, scanning equipment and related systems.   

Ability to maintain document records.   

Ability to explain licensing and permitting procedures as well as other pertinent information to contractors in a concise manner.  

Ability to communicate effectively, both orally and in writing.  

Ability to interact with the public and staff effectively.   

Ability to manage a large volume of phone calls effectively. 

Must possess typing/keyboard skills, with the ability to perform data entry and operate various computer software programs.  

Must possess excellent customer service skills. 

Other Qualifications

ENVIRONMENTAL CONDITIONS:

In an office environment, this position requires managing a high volume of phone calls, emails, and in-person interactions with customers. You will collaborate with internal departments and complete daily tasks. You will frequently encounter customers with a range of questions and concerns, including those who may be dissatisfied. Your main goal is to provide excellent customer service, even in challenging situations.

SUPPLEMENTAL INFORMATION: 

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

JOB DESCRIPTION / ADA ACKNOWLEDGEMENT

ATTESTATION

I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation.

If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I have discussed any questions I may have had about this job description prior to signing this 
 form.

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