Patient Specialist at Hometown Health Center (HHC)

Hometown Health Center (HHC) is seeking a friendly, organized, and detail-oriented Patient Specialist (PS) to join our front office team. As the first and last point of contact for patients, the PS plays a vital role in ensuring a positive experience and supporting efficient clinic operations.

This is a great opportunity for someone who thrives in a fast-paced healthcare setting and enjoys helping others. If you’re professional, proactive, and passionate about patient care, we’d love to meet you.

About Us:
HHC is a Federally Qualified Health Center serving rural central Maine with comprehensive medical, dental, and behavioral health services. We’re mission-driven, community-focused, and committed to providing high-quality care to over 8,200 patients annually.

Key Responsibilities:

• Greet and check in patients for appointments; verify and update demographic and insurance information.
• Schedule appointments and coordinate follow-ups, including hospital discharges.
• Check out patients and collect co-pays; reconcile daily batches.
• Answer and direct phone calls; document communications in the electronic health record (EHR).
• Assist patients with kiosk check-in and screenings.
• Offer sliding fee scale applications when appropriate and document income level.
• Maintain a clean and welcoming waiting area; monitor patient flow.
• Collaborate with care coordination and clinical teams to support smooth workflows.

Qualifications:

Required:

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to multitask, prioritize, and work both independently and as part of a team.
• Comfort with technology and willingness to learn new systems.

Preferred:

• 2+ years of experience in a medical office or healthcare setting.
• Completion of a medical terminology course.
• Familiarity with HIPAA and patient confidentiality standards.

Benefits:

• Medical, dental, vision, life and supplemental insurances
• 401(k) plan with  employer match
• Supportive team environment and opportunities for growth

Make a Difference Every Day
Join HHC and be part of a team that values compassion, professionalism, and community impact. Apply today to help us deliver excellent care to the people of central Maine.