Guest Experience Manager at Pursuit Collection

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Fast-paced and active position with leadership responsibility
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will be your daily pursuit?

Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of hospitality professionals at Kenai Fjords Tours!

What will your compensation be?

$78,000-$82,000 plus full benefits including medical, vision, dental, 401K with employer match, and more! 

When does this adventure begin?

This is an extended seasonal full-time role with a set start date of January 5th, and an annual planned leave of absence in November and December. 

What will you do in this job?

• Oversee all customer-facing operations at the front desk, in transportation, and in the gift shop at Kenai Fjords Tours
• Lead and manage a team of approximately 25 employees in guest-facing roles
• Manage daily workflows, scheduling, and operational priorities for all guest-facing departments
• Serve as the main point of contact for guest issues, resolving concerns promptly and professionally
• Ensure brand and sales standards are consistently met across all guest touchpoints
• Assist with hiring, onboarding, training, coaching, mentoring, and evaluating employees
• Develop and maintain a strong team culture, encouraging collaboration and continuous improvement
• Deliver consistently high-quality guest service, ensuring a positive and memorable experience

What skills and experience do you need for this job?

• Previous supervisory or management experience in hospitality, tourism, or retail operations required
• Strong leadership and team-building skills with the ability to inspire and motivate others
• Excellent organizational, problem-solving, and time-management abilities
• Knowledge of guest services, sales, and brand standards preferred
• Strong communication and interpersonal skills with a focus on guest satisfaction
• Ability to remain flexible, proactive, and positive under pressure
• Willingness to work varied shifts, including weekends and holidays
• Commitment to Safety First and to Pursuit’s service standards

What will your work environment be like?

**Beautiful.** You’ll work in iconic, unforgettable and inspiring Seward and Kenai Fjords. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

**Independent.** You’ll spend your days leading guest-facing operations in Seward, Alaska!

**Balanced.** Pursuit Collection is a non-smoking, drug-free environment.

**Remote.** Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.

**Busy.** Be prepared for a hands-on working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required.

**Respectful.** You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!   We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.