Floor Manager (Sales Manager) at Value Retail PLC

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What’s the role about?

We are looking for a dynamic and results-driven Sales Manager to lead by example and inspire the in-store team to exceed targets, deliver exceptional service, and bring the REISS brand to life for every customer. As a Sales Manager, you will be responsible for driving commercial performance, ensuring operational excellence, and supporting the store leadership team in cultivating a culture of passion, professionalism, and pride.

What You'll Be Doing 

• Champion our brand by upholding high standards in personal styling, grooming, and presence — and coaching the team to do the same.

• Act as a brand storyteller, helping the team fully understand and embody our identity and ways of working.

• Lead through change with confidence and clarity, keeping the team focused and energized.

• Keep cool under pressure while maintaining a calm, solution-focused atmosphere.

• Ensure every team member lives and breathes our values in every customer interaction.

• Maintain a flawless store environment with attention to silent service, presentation, and cleanliness that reflects our premium standards.

• Share key company updates, brand news, and initiatives to keep the team in the know and inspired.

• Foster lasting customer relationships by guiding the team to deliver warm, personalized service — turning one-time shoppers into loyal brand fans.

• Keep the team ahead of the curve with knowledge of trends, product stories, fabric innovation, and styling direction.

• Understand and drive performance — from store KPIs to sales targets — and support the team in achieving their personal goals.

• Plan, prioritize, and delegate with purpose, ensuring tasks are completed on time and to standard.

• Own your department’s success and make decisions that elevate performance.

• Set clear expectations for the team and explain the impact of their roles on the bigger picture.

• Uphold company policies and procedures to keep the store running smoothly and compliantly.

• Open and close the store with precision, professionalism, and pride.

• Strategically allocate resources and team skills to get the right people in the right place, at the right time.

• Tailor your communication style to individuals, making sure instructions land clearly and effectively.

• Recognize effort, celebrate wins, and give honest, constructive feedback to help the team grow.

• Confidently address performance concerns and take timely, appropriate action where needed.

• Lead impactful training and regular one-to-one conversations, setting goals that challenge and motivate.

Benefits 

✨ Style Perks – Enjoy a seasonal business wear allowance to keep your wardrobe fresh and aligned with our brand, plus a generous employee discount to shop your favorite pieces.

💰 Earn More, Feel Valued – Our rewarding commission structure means your hard work truly pays off.

🩺 Health Made Simple – Stay on top of your wellbeing with our low-cost medical cash plan, covering everyday health needs.

👨‍👩‍👧 We’re Family-Friendly – With enhanced parental pay and supportive family policies, we’ve got your back during life’s biggest milestones.

🌴 Time to Recharge – Enjoy 23 days of annual leave, rising to 25 days after 2 years, so you can rest, explore, and reset. (BH also added)

🤝 Bring Your Friends – Know someone great? Get rewarded with our employee referral scheme.

🚀 Grow With Us – We’re passionate about your future. Explore career development opportunities designed to help you grow, lead, and thrive.