Program Manager - Emergency Services at NORTHWESTERN COUNSELING & SUPPORT SERVICES INC

Description

At Northwestern Counseling & Support Services (NCSS), our Emergency Services team stands at the heart of community mental health, responding to individuals and families in their moments of greatest need. We’re seeking an experienced, mission-driven Program Manager to guide this critical work through strong leadership, operational excellence, and a commitment to compassionate, quality care.

In this leadership role, you’ll provide daily oversight of a 24/7 program that serves as a vital lifeline across our region. You’ll manage operations with a focus on quality assurance, compliance, and team performance, ensuring that every call for help receives a timely, effective, and professional response. From coordinating staffing and on-call coverage to overseeing risk management strategies, your leadership will shape how our community experiences crisis support.

You’ll also serve as a clinical and operational mentor to a team of dedicated responders, providing supervision, training, and support that keep staff confident, prepared, and certified to deliver the highest standards of care. Collaboration will be key as you partner with NCSS divisions, community providers, and hospital partners to strengthen communication, streamline systems, and promote best practices across all levels of service delivery.

Beyond daily operations, you’ll take an active role in program development, analyzing community needs, helping design innovative services, managing the program’s budget, and ensuring sustainability. You’ll contribute to broader initiatives such as disaster preparedness, system reporting, and continuous quality improvement efforts that keep NCSS at the forefront of responsive, person-centered care.

If you’re a strategic leader who thrives in dynamic environments, values collaboration, and is motivated by meaningful impact, this role offers the opportunity to lead a team that truly makes a difference—every hour, every day.

At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!

EOE

Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.

Qualifications

Master’s degree in Human Services related field.

Professional Licensure or licensure eligible.