- Professional
- Office in Preston
Davies are looking to recruit a dedicated Team Manager to support our busy claims team in Preston. Joining Davies as our new Team Manager means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
What will your day look like:
- Ownership and oversight of the claims handling team, including management of team workload
- Managing a mixture of remote and office based claims handlers
- Development of claims handlers to achieve client SLA’s via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained.
- Oversight of payment audit approval process to defined limits
- Involvement in recruitment and interview processes for claims handler/administrator roles
#INDUKI
Knowledge and Abilities:
- A genuine passion for people management
- The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background.
- Flexibility and adaptability.
- The ability to organise own workload.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
