Business Control Manager - Social Media Services at Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews pertaining to social media

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Designs and assesses controls to support Client Services Social Media

• Monitoring, developing, and training other team members to ensure strict adherence to Enterprise Standards and Consumer Policies

• Provides oversight and may contribute to Enterprise Reporting Hierarchy and Single Process Inventory requirements or changes

• Reviews business changes within Social Media Servicing to evaluate control needs and impacts

• Supports evaluation of law, rule, and regulatory changes

• Will work across multiple cross functional teams and with multiple business areas

• Depending on business needs, may be responsible for formal project or issues management routines and oversight, which may also include serving as project or issue contact/manager and/or managing a portfolio of issues

Required Qualifications:

• 5+ years of Consumer experience

• Bank of America social media experience

• Experience with regulations and company policies

• Experience with Audit, Exam, or Issue Management

• Proficient in control or test script design

• Strong analytical and problem solving skills

• Good business judgment for risk/reward trade offs

• Ability to influence across the organization, Senior Executives and with key partners

• High attention to detail and strong organizational skills with the ability to manage multiple responsibilities, prioritize requests and meet deadlines

• Strong written communication and presentation skills and ability to succinctly convey information to executive leaders and stakeholders

• Drives a strong risk culture

Desired Qualifications:

• 5+ years of Business Control functions, Risk Management or Project Management experience

• Hands on experience with Process Owner Portal, Central Issues Management Application, and other control function tools & resources

• Direct experience handling regulatory responses

• Call center experience

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - Elma - 611 Jamison Rd - (NY7507), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Apply Now