811-CEC Team Leader-Inbound-Digital Banking Kotak 811-Contact Centre Inbound at Kotak Mahindra Bank Ltd

• Minimum 3 to 5 years of relevant experience in servicing of financial products and at least one year in managing a team

• Excellent communication skills – Verbal & Written

• Flexible to work 24/7 (For Females: 8AM till 8PM) including Sunday/holidays

• Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Qualifications