Quality Customer Service Eng. (Pune, IN) at Vitesco Technologies

Location: Bangalore

Your responsibilities:

The Customer Service Engineer is responsible for handling customer, who maintains relationship with customer by giving proactive response.  The CSE position will be a leader of continuous improvement by giving on time response which help to improve customer satisfaction and overall profitability.

Core Responsibilities:*Establishes a trustful relationship with the Customer Plant’s Quality organization, engineering, line operators, logistic departments and Customers service organizations.

*Manages the assigned Customer locations with proactive visits at a frequency agreed with the customer.

*Operates as the direct contact and person to Customer complaints (not necessarily on site).

*Provides feedback according to Customer requirements and timing to the manufacturing plants and if applicable to the BU’s regarding quality/manufacturing issues.

*Performs joint pre-analysis / pre-selection of parts at the Customer location / warranty centers, supports activities to reduce number of part returns and the related costs.

*Coordinates the transfer of return parts from the Customer location / warranty center to the appropriate Vitesco production location and, if applicable, registers complained parts in the VQTS system.

*Coordination of sorting, rework or re-flash actions at the customer facilities and implementation of immediate actions to minimize potential Customer disruption and related cost.

*Coordinates and controls the activities of third-party Service providers in alignment with the Customer and the involved Vitesco BU’s  for control / sorting / re-flash activities.

*Support of product changes, customer plant trial runs and safe launch activities at Customers facilities.

*Systematic internal and external analysis and reporting of field data and KPI’s to trigger appropriate activities to contain field issues and the implementation of corrective actions.

*Negotiation of rates, parameters and if applicable technical factors and/or cost share with the assigned Customer.

*Management and coordination of a Customer Service Engineer Team across multiple Customer locations within a assigned region.Your Education Qualifications:

*5+ years of experience in customer quality in the manufacturing environment

*Mechanical or electrical engineering degree is preferred.

*Travel required within area or region served.

*Must be a proficient public speaker, presenter, and trainer.

*Expert knowledge of automotive technology

*Fluent English (written and spoken)

*Very good PC knowledge (MS Office, VQTS, SAP)

*Knowledge of Customer specific and Automotive analysis tools ( e.g. CAN, OBD )

*Strong skills in relevant quality and statistical methods

*Supervision and coordination skills, Negotiation and presentation skills