IT Service Desk Analyst I at Arrow

Position:

IT Service Desk Analyst I

Job Description:

Principal Accountabilities
Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter,
or connecting those users with more intensive IT support, when needed.
A Tier 1 Service Desk Analyst typically handles initial inquiries and manages basic ArrowSphere platform related issues.
In this role, resource will be responsible for monitoring infrastructure events and alerts, as well as overseeing the ticketing queue and notifying
the appropriate support teams as needed.

Job Complexity
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● May be either a senior level support or an entry-level professional role

Experience / Education
Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience

Location:

IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type:

Full time

Job Category:

Information Technology Apply Now