Site Reliability Engineer (SRE) Lead (205406) at Amdocs

In one sentence

As the SRE Lead, you will be responsible for the reliability & operational excellence of the amAIz (Telco Agentic Suite). You will lead a cross-functional team NFT, QA & DevOps Engineers, driving best practices in observability, automation, performance optimization & quality assurance.

All you need is...

• Bachelor's degree in Science/IT/Computing or equivalent.
• 5+ years of experience in SRE, DevOps, or infrastructure engineering roles.
• Proven leadership experience managing cross-functional engineering teams.
• Excellent communication and stakeholder management skills.
• Strong understanding of cloud platforms (AWS, GCP, or Azure).
• Experience with container orchestration (Kubernetes), CI/CD, and Infrastructure as Code.
• Knowledge in ArgoCD – an advantage.
• SaaS experience – an advantage.
• Proficiency in monitoring tools (Prometheus, Grafana, Datadog, etc.).
• Solid scripting/coding skills (Python, Go, Bash).
• Experience with QA methodologies, test automation, and E2E testing frameworks.
• GenAI experience – an advantage.

What will your job look like?

• Lead and mentor the DevOps team to build scalable, secure, and automated infrastructure for the amAIz (Telco Agentic Suite).
• Automate CI/CD pipelines to streamline deployments and ensure fast, reliable delivery of features and fixes.
• Establish and maintain observability systems (monitoring, alerting, logging) to enable proactive issue detection and resolution.
• Promote and integrate GenAI capabilities into the SDLC, ensuring all R&D teams leverage these tools effectively.
• Drive FinOps practices to optimize cloud costs and resource utilization.
• Guide the QA team in designing and executing E2E test cases for Generative AI workflows and platform features.
• Integrate test automation into CI/CD pipelines to support continuous quality validation.
• Define and track quality metrics to ensure release readiness and platform stability.
• Lead NFT efforts for performance, scalability, and reliability testing to validate system behavior under load.
• Define and maintain non-functional requirements in collaboration with product and architecture teams.
• Analyze NFT results and drive optimizations to meet enterprise-grade standards and SLAs.

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.