Assistant to the CRM Manager at Touro University New York
Touro University New York · New York, United States Of America · Remote
- Junior
Are you looking for a work-from-home opportunity that makes a difference in peoples' lives? As the Assistant to the CRM Manager for Touro University's New York School of Career and Applied Studies (NYSCAS), you'll be communicating with prospective students who are interested in following their dream of an education or career change and scheduling appointments for them with our admissions counselors. In addition, you'll meet with prospective students in need of support and assist with applications, admissions event management, data management, and other administrative tasks as needed. Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS, it will be your job to make a warm, inviting impression while providing that extra push to take the next step when needed. A clear speaking voice, good energy, and strong organizational skills are essential. You'll make a high volume of phone calls each week using the scripts and guidelines provided and respond to inbound text messages and emails, booking appointments for prospective students whenever possible. You'll liaise with the admissions department as needed to ensure a seamless experience for prospective students. All phone calls, emails, and texts will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can. This is a remote limited term position with renewal each year. Before receiving an interview, you will be asked to provide an audio or video file, about 30 seconds in length, in which you introduce yourself and share why you're interested in the position. We look forward to receiving your application!
Responsibilities:- Make outbound phone calls to prospective students using supplied script and guidelines.
- Respond to inbound text messages, emails, and calls from prospective students using supplied script and guidelines.
- Be persuasive when scheduling appointments.
- Know how to effectively field questions that cannot be answered on the spot.
- Become knowledgeable about the college; know how to express why NYSCAS would be a good fit.
- Schedule appointments during live communications with prospective students, in coordination with admissions counselor's schedules.
- Make detailed notes about each call and lead status using CRM.
- Send follow-up emails using CRM.
- Attend weekly meetings to review progress and performance.
- Maintain an open line of communication with admissions staff and troubleshoot specific cases as needed.
- Meet with students to provide application support and answer questions.
- Assist with applications.
- Assist with administrative tasks as needed, including but not limited to data management and admissions event management (setting up event invite emails, requesting events from the CRM team, etc.)
Education/Experience
- Some college is strongly preferred, but not required
Knowledge/Skills/Abilities
- Clear speaking voice
- Sales ability
- Positive attitude and high energy
- Patience and empathy
- Computer skills
- Ability to make repetitive phone calls without losing positivity
- Ability to improvise and adapt during live phone calls, while adhering to guidelines
- Ability to respectfully deal with complaints
- Willingness to receive constructive criticism and take detailed direction
- Strong organizational, time management, and project management skills
