Supervisor, Outbound Operations 2nd Shift at ScanSource

Essential Job Duties

• Able to take command of assigned Area to achieve warehouse safety, quality, and performance standards
• Maintaining operational awareness of the business context: compliance performance targets, company profitability, and asset protection.
• Conduct and contribute to training, developing, coaching, and disciplining assigned associates.
• Responsible for managing associates to achieve operational goals.
• Monitor associate’s execution of assigned duties while maintaining on-going cross-training to provide adequate coverage in key areas.
• Response to customer escalations via providing root causes and correct actions.
• Interact with all support teams (quality, inventory, replen, inbound, maintenance, HR etc.) to develop plans to meet business objectives
• Order supplies for department
• Ensure assigned associates have necessary resources to perform daily tasks.
• Occasional work in direct process path (if needed)
• Provide PTO coverage for Department Leadership (if needed)
• Promote workplace safety by maintaining a clean and organized environment.
• Continuously monitor safety performance of all associates.
• Correct and promptly report any safety violations to DC Management.

Physical Requirements

• Must be able to lift up to 70 pounds with or without reasonable accommodation
• Must be willing and able to frequently push, pull, squat, bend, and reach
• Must be able to stand/walk for up to 10-12 hours
• Must be able to work in an environment where the noise level varies and can be loud
• Maintain excellent housekeeping and confidently open and close / secure the building/operations at end of shift
• Ability to operate related equipment
• Regular attendance is an essential function of the Supervisor, Outbound Operations position

Qualifications   

• Ability to understand basic English
• High school diploma or equivalent
• A minimum of 10 years work experience in a Functional Area Supervisor role in a distribution center
• Work experience includes high transaction volumes in a time sensitive mechanized distribution center
• Proficient with MS Office Suite (Word, Excel, PowerPoint)
• Experience using warehouse management systems
• Ability to multi-task and perform excellent communication, supervisory and customer service skills
• Must be able to identify problems and resolve in a timely manner; possess a sense of urgency and ability to prioritize tasks and resources appropriately
• Promote an environment conducive to maximum employee morale, productivity, and effectiveness
• Excellent written and verbal communication skills; ability to communicate effectively to a group of 25-90 associates at any given time
• Excellent judgment and decision-making abilities
• Hard working and self-motivated

Safety Requirements:

• Demonstrates awareness and commitment to safe work practices
• Follows safety policies and procedures in performing duties
• Demonstrates responsibility for personal safety and that of others
• If required to operate equipment, does so in a safe manner in accordance with OSHA requirements
• Promptly reports any defective equipment to Maintenance and DC Management
• Recognizes and addresses unsafe working conditions or practices
• Demonstrates safe working practices in daily job duties
• Initiates corrective action for safety policy violations
• Administer lift certifications. i.e., Train, Test, & Evaluate when needed

Qualifications Preferred:

• Bachelors’ degree in related field
• Experience with Manhattan Associates WMS (SCALE, PKMS)
• Progressive leadership in distribution center
• Proficiency in English and Spanish
• Certified Lean Six Sigma - Green BELT
• Experience with ULTIPRO HR System
• Fair and balanced Policy and Procedure enforcement
• Experience with performance metrics and process improvement
• Demonstrated problem solving skills and analytical skills
• Ability to operate related material handling equipment