Food Safety & Quality Supervisor (39195) at McCain Foods USA, Inc.

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Position Title: Food Safety & Quality Supervisor

Position Type: Regular - Full-Time ​

Position Location: Wisconsin Rapids, WI (Fry Plant)

Grade: Grade 04 

Requisition ID: 39195 

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About McCain

At McCain, we’re feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That’s why we’re dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day.

As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come.

Join us and see how you can MAKE IT at McCain!

Why Join the McCain Family

Your Life – We’re here to help you fulfill your potential, flourish, and thrive in work and life.
Your Success – Work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.
Your Impact – We want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

McCain is a place where you can grow from the ground up—join us and see how you can MAKE IT at McCain.

About the Role

As a Quality Supervisor, you will play a key role in ensuring product quality, food safety, and sensory excellence at the plant level. You’ll lead quality and sensory programs, oversee a team of Food Safety & Quality (FSQ) Technicians, and collaborate with cross-functional teams to ensure compliance with McCain’s standards and regulatory requirements.

This position focuses on maintaining product integrity through continuous improvement, root cause analysis, and proactive problem-solving—helping us deliver products our consumers trust and love.

Leadership Principles

Our Leadership Principles guide how we work together, interact with customers, and deliver results:

• We are customer obsessed – By understanding their needs and leveraging insights, we drive mutual success.

• We think big and plan ahead – We take smart risks, innovate, and refine processes for long-term success.

• We bring out the best in our people – Inclusion, trust, and empowerment help our people thrive.

• We act like owners – We clear obstacles and own our work, together.

Statement of Job

Lead and coordinate the plant’s quality and sensory programs to ensure compliance with McCain standards, customer expectations, and food safety regulations. The Quality Supervisor will monitor production processes, conduct investigations, develop corrective actions, and manage the FSQ team to maintain a high level of product quality and consistency.

Major Duties and Responsibilities

• Coordinate with production teams to monitor quality processes and drive continuous improvement.

• Use Root Cause Analysis (RCA) to investigate consumer complaints and quality-related losses; develop and monitor corrective actions for effectiveness.

• Oversee foreign material (FM) investigations ensuring cross-functional collaboration and true root cause identification.

• Ensure timely positive release of finished goods, including oversight of rework, dilution, downgrades, and donations.

• Maintain and update HACCP plans and Standard Operating Procedures (SOPs); ensure training and compliance at all levels.

• Manage FSQ technicians—schedule and assign work, provide training, and support ongoing development.

• Lead internal quality audits in compliance with BRC, AIB, and KEFSQ standards.

• Prepare, interpret, and communicate quality data and reports for management and customers.

• Retain finished goods samples and oversee daily sensory panel evaluations.

• Drive continuous improvement for quality-related KPIs and support alignment with regional initiatives.

Sensory Program Management

• Lead and manage plant sensory programs, ensuring consistent execution of daily quality panels.

• Screen, select, and train sensory panelists; validate and calibrate panel performance.

• Maintain gold standards and reference samples for product evaluation.

• Implement and manage incentive programs to encourage panelist engagement and consistency.

• Partner with Regional Sensory Quality Leads to enhance sensory evaluation practices and data reliability.

• Trend internal sensory results and correlate them with consumer feedback and customer complaints.

Special Requirements

• Strong leadership and communication skills with the ability to motivate and guide team members.

• Detail-oriented, proactive, and able to perform effectively in a fast-paced manufacturing environment.

• Skilled in problem-solving and analytical thinking using data-driven decision-making.

• Able to lead cross-functional investigations and drive sustainable improvements in quality systems.

Qualifications

• Education: Bachelor’s degree in Microbiology, Chemistry, Food Science, or a related field.

• Experience: Minimum 3+ years in food manufacturing, sanitation, or quality operations.

• Strong technical expertise in microbiology, chemistry, and food science principles.

• Proficient in HACCP, food safety systems, and regulatory requirements.

• Experience with statistical analysis, experimental data interpretation, and product testing.

• Demonstrated success in leading teams and implementing quality improvement initiatives.

Scope of Authority

• All employees have the right to question or refuse unsafe work.

• All employees are expected to take appropriate actions to ensure the safety of people, product, and equipment.

The McCain Experience

We are McCain: this statement reflects our collective power and individual importance—your impact makes a difference. Our winning culture focuses on authenticity, trust, and collaboration, helping us bring out the best in our people.

Here, you’ll have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.

The Benefits of Working for McCain

McCain offers comprehensive benefits to support your life and career, including:

• Health, vision, and dental insurance

• 401(k) match at 6%

• Adoption Assistance

• Infertility Assistance

• Education Reimbursement Assistance

• Paid Maternity and Paternity Leave

#LI-TN1

Compensation Package: $65,500.00 - $87,400.00 $65,500.00 USD annually + Bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. 
 

Your privacy is important to us. By submitting personal data or information to us, you agree that this will be handled in accordance with McCain’s Global Privacy Policy and  Global Employee Privacy Policy, as applicable. You can understand how your personal information is being handled here.
 

Job Family: Manufacturing      
Location(s): US - United States of America : Wisconsin : Wisconsin Rapids 

Company: McCain Foods USA, Inc.