CRM Lead (f/m/d) at Freudenberg

Working at Freudenberg: We will wow your world!

Responsibilities:

Project Management:

• Define, plan, and execute the CRM implementation project in alignment with business goals, timelines, and budget.
• Serve as the primary point of contact between business stakeholders, IT teams, CRM vendors, and integration partners.

Requirements & Design

• Lead business requirements gathering with cross-functional teams
• Translate business processes into system requirements and design specifications.
• Ensure alignment with global process standards and regional/local business needs.

Implementation & Integration

• Coordinate configuration, customization, and integration of the CRM with existing enterprise systems (e.g., ERP, VCProMap, SPORT).
• Manage third-party vendors and technical teams to ensure high-quality delivery.
• Oversee data migration strategy, data quality assurance, and master data governance.

Testing, Training & Go-Live

• Develop and manage testing plans
• Coordinate user training sessions and prepare training materials in collaboration with business process owners.
• Drive change management and adoption within the organization.
• Lead go-live activities and hypercare support phase.

Monitoring & Reporting

• Track progress against milestones, budgets, and deliverables.
• Identify, assess, and mitigate project risks and issues proactively.

Continuous Improvement

• Ensure documentation of lessons learned and best practices for future rollouts or enhancements.
• Support post-implementation optimization and process improvements.

Additional

• Support project governance, reporting structure and communication cadence
• Provide regular status reports to executive sponsors and stakeholders

Qualifications:

• Degree of Business/Administration, Business IT, Project Management
• Professinal experience in Sales and/or Controlling data management, reporting & analysis, Project management
• Knowledge in data base projects and data migration
• Experience in Automotive industry
• German native language and English (mandatory)

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.