Internal Operations Supervisor at Renewal by Andersen

Renewal by Andersen has an exciting opportunity for an Internal Operations Supervisor to lead our team in Northborough, MA. The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions. PRIMARY RESPONSIBILITIES: * Supervise the schedule of service and install appointments, maximizing efficiency of teams and delivering high level of customer service throughout the process. * Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process. * Coordinate and oversee job folders and other documents related to operational functions. * Responsible for A/R with a focus on maintaining lowest level possible. * Ensure open communication between sales, operations and install teams daily. * Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement. * Develop and maintain standard operating procedures. * Provide training and direct daily work of direct reports. QUALIFICATIONS AND SKILLS * Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of experience and education. * Demonstrated ability to work with minimal supervision. * Proven ability to remain calm during stressful situations. * Excellent organizational skills. * Demonstrated leadership skills in directing, managing, and motivating employees. * Excellent communication skills. * Excellent analytical skills. * Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction. Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $75k - $112k annually plus incentive. Apply Now