FIVE NINES TECHNOLOGY GROUP, INC - Network Engineer at FIVE NINES TECHNOLOGY GROUP, INC

Want to work for a company built by IT people for IT people? Looking for a position to combine your world class people skills and your top-notch IT knowledge? Good, because we have been searching all over Husker Nation for you. Are you in?

About us:

• We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, Central City, & St. Louis, Missouri.
• We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
• We are all about our company culture so much so, that it’s our #1 priority.
• We believe life is an adventure to be lived. With more than 170 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.

With us you will be able to:

• Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance
• Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
• Work for a leader that has your back.
• Act as an escalation point for clients experiencing performance issues with their network
• Experience multiple client environments and work to maximize their network performance

What we will ask you to do:

• Act as the final point of escalation for technical issues related to systems and servers.
• Diagnose, troubleshoot, and resolve complex technical issues involving server infrastructure, operating systems, and related services.
• Provide expert-level support for virtualization and cloud environments.
• Responsible for entering or updating service tickets and time and expenses in ConnectWise as it occurs
• Actively participate in disaster recovery and 911 situations relating to client systems and servers
• Provide the highest level of customer service, perception, and satisfaction
• Work through a daily schedule in ConnectWise of on-going ticket review
• Update tickets regularly and keep the customer and or team informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Work with vendors as needed
• Work with the Service Team Leads to ensure client requests are prioritized appropriately.
• Provide updates as necessary
• Provide guidance to Field Service Team Engineers on system solutions
• Maintain internal tools with system updates as necessary Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Maintain proactive work each month to keep systems updated
• Create and maintain internal documentation
• Serve as an SME and facilitate training as requested
• Help create internal processes, define standards, and implement best practices
• Serve on internal committees and task force as requested

Required Skills & Experience:

• Associate’s or Bachelor’s Degree in Information Technology or relevant work experience
• Major industry certification (CCNA/CCNP, Fortinet, Palo Alto, etc.) is desired or relevant work experience
• 5 years of experience in related role
• 2 years of previous customer service experience
• Expert understanding of Microsoft Windows OS and Azure
• Minimum of 3 years’ experience with Cisco, Meraki and/or Fortinet
• Demonstrated ability to troubleshoot a variety of network issues
• Strong written and verbal communication skills are essential to provide high-level customer service
• Self-motivated with the ability to multi-task while working in a fast-paced environment.
• Basic knowledge of Windows Server 2019/2016
• VoIP experience
• Experience with Meraki networks and Aruba
• Wifi surveying and planning

What we bring to the table:

• Competitive salary
• Full health care benefits options including health, dental, vision, and disability
• 401K plan with company match
• Unlimited PTO
• Flexible work schedule