- Professional
- Office in San Antonio
%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EThe Spa Lead Therapist will oversee a team of service providers, ensuring exceptional spa services while also providing high-quality treatments. This role involves training and mentoring junior staff and actively shaping the spa’s treatment offerings to enhance the overall guest experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3ERole %26amp; Responsibilities%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EService Delivery:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:10.5pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProvide a range of therapeutic services, including massages, body treatments, and specialized techniques at a luxury level, ensuring every guest receives an exceptional experience.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECustomize treatments based on individual client needs and preferences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3ETeam Leadership:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ELead, train, and mentor a team of massage therapists and estheticians, fostering collaboration and growth within the team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EConduct regular staff meetings and training sessions to enhance skills and ensure continuous learning.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMonitor inventory for supplies and back bar, communicate restocking needs, maintain clean, well-stocked treatment rooms and support areas.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EGuest Experience:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEnsure guests receive a warm welcome and personalized care throughout their spa visit, with clear communication about treatments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGather guest feedback and implement improvements to elevate their experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EOperations Management:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAssist with scheduling and coordinating therapist appointments to ensure optimal coverage and service delivery efficiency.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECollaborate with other departments to enhance overall spa operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:10.5pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDrive sales goals: retail product sales, upgrades, memberships, etc. Educate guests on enhancements and product lines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3ETreatment Development:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EStay informed about industry trends and integrate new modalities and techniques into our service offerings.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EContribute to the development of spa treatment menus and promotional packages.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EParticipate in creating and updating new spa treatments, specials, or promotional offerings.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EHealth and Safety Compliance:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEnsure adherence to health, safety, and sanitation regulations, maintaining a clean and safe environment for guests and staff.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EPerformance Monitoring:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMonitor and evaluate staff performance, providing constructive feedback and recognizing exceptional service.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:#384148;line-height:normal;mso-list:l0 level2 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 1.0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAssist in conducting performance reviews and setting goals for team members.%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;inherit%26quot;,serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E
- Must hold a valid Texas State massage therapist license (dual‑license preferred).
- 3+ years of experience working in a spa environment; experience in high‑end / luxury spas is a plus.
- Demonstrated leadership ability, including training/coaching staff, giving feedback, scheduling or supervising.
- Strong knowledge and proficiency in multiple modalities: massage techniques (deep tissue, Swedish, etc.), facials, waxing, body treatments, etc.
- Excellent guest service and interpersonal skills; ability to anticipate guest needs, work well under pressure.
- Sales aptitude: ability to recommend upgrades, retail, and build guest loyalty / repeat visits.
- Flexible availability: weekends required, holidays. May need to lead or cover shifts outside standard hours.
- Clean, professional appearance and strong adherence to spa protocols, cleanliness, sanitation, etc.
- Good verbal and written communication skills
