Vaultes LLC - Content Designer/Writer at Vaultes LLC

Overview

Vaultes is a rapidly growing enterprise IT and cybersecurity company headquartered in the Washington DC metro area. Serving customers across the Federal government and commercial sectors, we use our broad experience and deep technical expertise to implement customized solutions to enable mission achievement and secure the world through technology. 

As a member of our dynamic tech team, you will work collaboratively with team members and key stakeholders to engage in various aspects of Content Strategy for our clients. Your passion for continuous learning and commitment to professional development is paralleled by your knowledge of Content Strategy. This is a full-time W2 position. 

Location

• Remote with potential travel to Client site.
• You must be legally authorized to work in the USA. Vaultes does not provide visa sponsorship. 
• You must be able to pass and maintain a valid Security Clearance. 

Responsibilities

• Analyze customer experiences to develop content strategies for digital properties. 
• Propose content and content solutions based on data and customer insights, utilizing keyword research, customer insights and a range of analytics tools to improve content, visibility and audience reach via digital channels. 
• Define and implement content management processes, including conducting routine content inventories, audits, and evaluations for quality, usability, accessibility, and inclusivity. 
• Define editorial standards and processes, including style and formatting guidelines. 
• Produce content models, metadata, taxonomies, and sitemaps. 
• Collaborate with UX researchers and designers on content design, user journeys and information architecture. 
• Prepare, organize, and publish content, ensuring the application of plain language guidelines and accessibility practices (e.g., Section 508 and WCAG). 
• Collaborate with data analysts to optimize content for search engines, social media, and other distribution channels. 
• Write, edit, and test copy on digital platforms and products as needed. 
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in communications, journalism, marketing, or related field; a degree with a digital focus is preferred or other combination of education, training, and certifications. 
• 3+ years of experience developing and implementing content strategies for large websites and digital products; 5+ years of total professional experience. 
• Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions. 
• A portfolio of work that demonstrates a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing). 
• Experience working with Agile development teams. 
• Demonstrated experience working within cross-functional digital teams for at least 4 years. 
• Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams. 
• Excellent verbal and written communication skills. 
• Experience in writing, revising, sourcing, and aggregating content. 
• Experience using voice of the customer data and analytics to support content strategy. 
• An understanding of plain language guidelines and accessibility standards (Section 508, WCAG). 
• Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.  
• Ability to obtain a security clearance. 

Perks and Benefits

• Paid time off 
• Paid holidays
• Work-from-home opportunities
• 401k with matching incentive
• Medical/dental/vision benefits
• Company provided life insurance
• Company provided short-term disability

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Capable of operating a computer and other office productivity machinery, and frequently communicate with co-workers, management, and customers.

Vaultes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.