Homeoffice In Transit Regional Representative at Dealertire

For a quick application text APPLY1 to 82174

The Regional In-Transit Representative at KhS will work across the board with the internal team, customers, part suppliers, technicians and vendors coordinating successful completion of claims assigned to their respective region. Exceptional customer service is paramount for the ITR Department as a whole.

Key Responsibilities:

• Proper use of Workday system to clock in and out during assigned work shift
• Working within your assigned business hours. Approval required for any hours worked outside of business hours
• Attending Teams meetings, you are invited to
• Compliance with PTO process
• Responding to internal and customer emails within the same business day
• Assigning, completing and correct billing of claims received from customers as well as completing in back office and Smartsheet in a timely manner
• Using internal systems in the instructed manner to process and follow up on claims, part orders and provide tech assistance
• Communication with customers regarding approval to proceed if certain parts are needed to complete the claim at hand
• Referring to the training manual and other documents provided for reference and reaching out to management for questions or assistance whenever needed
• Requesting supervisor assistance of any complex claim situations, or technician requests or issues that would fall outside of the normal scope of work
• Using Follow up Dates on Smartsheet in an accurate manner to follow up on railcar spotting for extractions, setting up tows, part orders, and tech needs
• Using available resources as needed to order parts and obtain information
• Maintaining correct information in All Dealerships Smartsheet for assigned region and notifying supervisor of any updates to Ramps and Technicians sheet
• Adding documentation on progress of claims, follow ups, and any pertinent information to Smartsheet and back office
• Adding claims to lockout sheet as needed at the time you are notified it is a lockout 
• Obtaining invoices from part suppliers and outside vendors upon conclusion of claims, labeling and saving in appropriate places, to facilitate final completion in multiple systems
• Review of technician photos when completing claims to ensure proper use of X (missing required photos) and XI (missing required invoice(s) in back-office system. Removing the X or XI from back office when resolved as well as marking XI as resolved on that Smartsheet
• Notifying customers of any deviations from claims including those with prior damage upon arrival, repaired and still will not load on a transport truck, unable to locate vehicle, or repair delays for any reason
• Processing Chrome River charges to include all charges for the month submitted prior to end of month accounting close

Qualifications & Skills:

• High School diploma or equivalent
• 2+ years of experience in customer service, logistics coordination, or call center operations (experience in the hail repair, automotive, or insurance industry is a plus).
• Strong communication skills, with the ability to handle high call volumes professionally and efficiently.
• Experience using CRM systems, call center software, or logistics tracking tools.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Team-oriented mindset with a focus on customer satisfaction.

Other Duties as Assign

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Sedentary position; minimal physical demand
• Role involves sitting most of the workday with occasional walking and standing
• Lifting is typically limited to light objects (up to 10 lbs)
• Office-based role with standard business hours; overtime may be required during peak hail seasons.
• Fast-paced environment requires high accuracy and attention to detail.

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].