Spa and Health Club Receptionist - The Charleston Place at Beemok

The Spa and Health Club Receptionist is the welcoming face of our wellness sanctuary, ensuring that every guest and member enjoys a seamless, rejuvenating experience. This role blends warm hospitality with organizational precision—overseeing spa appointments, fitness scheduling, and the day-to-day presentation of the Spa, Health Club, and Pool areas. The ideal candidate demonstrates genuine care, professionalism, and an unwavering commitment to Forbes Five-Star standards.

DUTIES & RESPONSIBILITIES:

• Communicate effectively with all spa, fitness, and pool clients one-on-one and via telephone.

• Manage check-in and check-out for spa treatments, fitness classes, and pool access.

• Maintain exceptional product knowledge to confidently promote spa treatments, retail products, and club offerings.

• Schedule spa and fitness appointments accurately using spa management software

• Call all clients the day before to confirm Spa appointments.

• Coordinate daily treatment and class schedules, ensuring clear communication with therapists, attendants, and instructors.

• Conduct guided tours of Spa and Health Club explaining all facets of the facilities.

• Monitor locker rooms, fitness areas, and pool deck to ensure they remain clean, safe, and fully stocked.

• Oversee guest access to the pool and health club, ensuring proper check-in procedures and towel inventory management.

• Monitor pool cleanliness and presentation, coordinating with engineering and housekeeping to maintain water quality, deck safety, and furniture organization.

• Provide friendly reminders regarding pool etiquette, age restrictions, and safety guidelines.

• Maintain confidentiality and security of all guests and general hotel information.

• Assist in other areas as needed.

REQUIRED SKILLS & EXPERIENCE:

• Ability to provide friendly, efficient, and courteous service to guests.

• Ability to access, input, and retrieve information on the computer system. Knowledge of hotel property and operating hours of each guest service area.

• Availability to work flexible shifts, weekends & holidays.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; able to push/pull equipment, supplies, etc. of at least 75 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.